Provision, Configuration, Implementation, Maintenance and Support of Call Centre and Client Relationsip Systems for a Period of Thirty Six (36) Months

Bid Number: BS 02/02/2021
Bid Description: PROVISION, CONFIGURATION, IMPLEMENTATION, MAINTENANCE AND SUPPORT OF CALL CENTRE AND CLIENT RELATIONSIP SYSTEMS FOR A PERIOD OF THIRTY SIX (36) MONTHS  
Name of Institution: Steve Tshwete Local Municipality
Place where goods, works or services are required: Middelburg Mpumalanga
 

Date Published:  22 February 2021
Closing Date / Time:  18 March 2021 @ 12:00
Enquiries:
Contact Person: Surprise Mothiba
Email: [email protected]
Telephone number: 013 249 7165 
FAX Number: 013 243 2550

Where bid documents can be obtained:
Physical Address: Legal & Administration Department, Room B207, Municipal Building, Corner Walter Sisulu and Wanderers Avenue, Middelburg, Mpumalanga 1050 (Tel: [013] 249-7365), at a non-refundable deposit of R650,00.  Only payments made in cash or debit/credit card will be accepted.

Where bids should be delivered:

Physical Address: Legal & Administration Department, Room B207, Municipal Building, Corner Walter Sisulu and Wanderers Avenue, Middelburg, Mpumalanga 1050

Briefing Session

A Virtual non-compulsory clarification meeting will take place on 23/02/2021 starting at 10h00, open municipal website by typing the following: http://www.stlm.gov.za/tenders.php.

Special Conditions:

 Bidders will be evaluated on functionality whereby 70 points has to be attained before financial proposals can be looked at. A preferential point system shall apply whereby a contract will be allocated to a tenderer in accordance with the Preferential Procurement Policy Framework Act, Act No. 5 of 2000 and as defined in the Conditions of Tender in the tender document, read in conjunction with the Supply Chain Management Policy of Steve Tshwete Local Municipality where 80 points will be allocated in respect of price and 20 points in respect of B-BBEE Status Level of Contribution. 

No awards will be made to a person:

• Who is not registered on the Central Supplier Database;
• Who is in the service of the state;
• If that person is not a natural person , of which any director, manager, principal shareholder or stakeholder is a person in the service of the state;  and/or
• Who is an advisor or consultant contracted with the municipality or municipal entity.

The municipality reserves the right to withdraw any invitation to tender and/or to re-advertise or to reject any tender or to accept a part of it.  The municipality does not bind itself to accepting the lowest tender or award a contract to the bidder scoring the highest number of points.

The following documents have to be attached as Annexure A (Bidders that fail to submit documents indicated as compulsory will be disqualified)

• Original certified copy of valid BBBEE Certificate (Non Compulsory, failure to submit no point will be awarded) only SANAS accredited or Affidavits will be accepted.
• Copy of company registration certificate(CK) – Compulsory
• Copy/ printed Tax compliance status Pin to enable the municipality to verify the bidder’s tax compliance status- Non-Compulsory
• Copy of current municipal account (not older than 3 months) or copy of Lease Agreement (and Landlord’s municipal account) – Compulsory
• CSD  summary report – Non-Compulsory
• Joint Venture Agreement ( In case of a Joint Venture) – Compulsory
• Joint Ventures must be registered on CSD as Joint Venture
• All documents must be completed in full – Compulsory
• The Technical Proposal as required by Schedule 11  - Compulsory
• Audited Annual Financial Statements for the past 3 years - Compulsory