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HSRC/08/11/2019
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Tender Closed on: 2019-11-15 11:00
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TELEPHONIC SURVEY TO CONDUCT THE TRACKING OF NATIONAL YOUTH SERVICE PARTICIPANTS
Terms of Reference
Purpose
The Education and Skills Development (ESD) Research Programme within the Human Sciences Research Council (HSRC) is conducting the tracking of National Youth Service (NYS) participants and requires services of a call centre service provider.
The call centre service provider will be required to conduct telephonic interviews with 388 participants which are estimated to take about maximum 15 minutes each.
There are 3 sets of interviews:
Baseline – 177 participants
1st tacking - 112 participants
2nd tracking - 99 participants
Each interview should take no more than 30 minutes to complete.
Availability of sources and scope
• HSRC to supply names and contact details of all participants
• HSRC to supply the questionnaires
Requirements:
The successful service provider is required to meet the following requirement:
1. Contact the participant depending on the available telephone contact details; and explain the reason for the call;
2. More than one call should be made when participants are not available when the first call is made
3. Service provider to develop questionnaires into capturing tool templates
4. The language proficiency of the call -center agents should cover the 11 official languages.
5. A weekly progress report including the number of questionnaires completed as well as any relevant information concerning the survey; and
6. A database with the captured information in MS Excel and SPSS must be supplied to the HSRC once the data collection is completed
7. A final list of participants contacted, those who refused, those not able to contact must be supplied for each of the 3 groups tracked.
8. Service providers must be registered on CSD (Central Supplier Database).
Time schedule
The successful service provider is expected to complete the task in no more than 2 months from the date that the Service Level Agreement has been signed by both parties.
Contact person
• Technical information: Dr Andrea Juan (031) 242 5514 Email: [email protected]
• Proposals may be sent by email to: Ms Chunyiswa Mantambo (012) 302 2151
Email: [email protected]
See full terms of reference attached with the SBD forms. Service provider must also email the B-BBEE certificate/Affidavit (if you have one).
Closing date for proposals is 15th November 2019 before 11:00
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