Objectives

The primary objective of this tender is to engage a qualified recruitment agency to provide Office Assistants (Cleaners) across all Provincial Offices and the Head Office of the National Lotteries Commission (NLC). The agency will be responsible for sourcing, vetting, and supplying suitable candidates as and when required over a period of 12 months, ensuring the NLC maintains efficient cleaning services to support a healthy and professional working environment.

Scope of the Tender

The scope includes:

• Provision of Office Assistants (Cleaners) for all NLC provincial offices and head office.
• Assistance in appointing cleaners when existing staff are incapacitated or otherwise unavailable.
• Delivery of services on an as-and-when-required basis for a duration of 12 months.
• Invoicing and payment for services rendered by the recruited cleaners, with the service provider responsible for their remuneration.
• Coordination with NLC’s Human Capital and Facilities units for vetting and approval of candidates within 24 hours of request.
• Provision of uniforms and tools of trade for longer-term placements, with short-term placements requiring specific attire (black skirts/pants, white shirts, work shoes).

Technical Requirements

The successful bidder must demonstrate compliance with the following technical requirements:

Qualifications and Experience

• Provision of qualified and experienced cleaning staff.
• Company experience in providing cleaning services, supported by reference letters from previous clients (not older than 5 years).
• Proof of registration with relevant industry bodies such as the Bargaining Council for the Contract Cleaning Service (BCCCI) or the National Contract Cleaners Registration.

Service Delivery

• Provision of professional, efficient, and effective cleaning services that enhance the appearance of facilities and promote a healthy environment.
• Adherence to the specified dress code for short-term placements and uniforms for longer-term placements, with costs borne by the service provider.
• Completion and signing of timesheets daily, with submission to the NLC’s Recruitment and Provincial Offices.
• Provision of at least three CVs with reference letters for each placement request, meeting minimum qualification and experience criteria.

Reporting and Coordination

• Close collaboration with the NLC Human Capital Division, Facilities Unit, and Provincial Offices.
• Timely response to placement requests within 24 hours.
• Induction of selected candidates and provision of necessary tools of trade by the NLC.

Compliance and Certification

• Submission of all mandatory documents, including valid tax clearance, B-BBEE certificates, and reference letters.
• Compliance with relevant legislation, including the Public Finance Management Act (PFMA) and the Preferential Procurement Regulations, 2022.
• Provision of proof of registration with the Central Supplier Database (CSD) and tax compliance status.

Duration

The engagement will be on an as-and-when-required basis for a period of 12 months, subject to the NLC’s needs and allocations.