Objectives

The primary objective of this tender is to supply and deliver a wall-mounted ENT diagnostic set that complies with specified HTS standards and specifications, including installation, training, and support, to meet the healthcare needs of KwaZulu-Natal Province's hospitals and clinics.

Scope

The scope encompasses the procurement of a surgical-grade wall-mounted ENT diagnostic set, including ophthalmoscope and otoscope heads, mains power supply, mounting hardware, accessories, optional add-ons, and related support services. It covers delivery, installation, calibration, end-user training, demonstration, warranty, servicing, and provision of spare parts for a minimum specified period across designated healthcare facilities within KwaZulu-Natal.

Technical Requirements

• Wall-mounted diagnostic set with ophthalmoscope and otoscope heads, including globe and filters.
• Power supply: 3.5V transformer from 220V mains, with hospital-grade mains cable (minimum 3 meters, CE or SABS approved).
• Unit must comply with IEC 60601-1 and 60601-1-2 safety standards and be CE certified.
• Handle cradles with micro switches, integrated rheostats, and automatic lighting activation.
• Accessories: Handles, handles acceptors, filters, retinoscope capability, and optional accessories with catalog numbers and prices.
• Guarantee/warranty: Minimum 24 months, with specified uptime (at least 99%), and inclusive of all maintenance, spares, and repairs during the period.
• Service and repair: Well-established local service facility, trained technicians, and availability of spare parts for at least 10 years.
• Training: Full calibration, maintenance, and repair training for in-house technicians, with certification.
• Demonstration: Product demonstration to relevant staff prior to acceptance.
• Compliance with all relevant safety, electrical, and environmental standards.

Skills Requirements

• Qualified technical personnel with OEM-certified training in the maintenance and repair of the diagnostic set.
• Experienced service technicians based in KwaZulu-Natal, capable of providing prompt on-site support within 24 hours.
• Technical support staff familiar with the product's software, hardware, and optional accessories.
• Trained end-user staff capable of operating and maintaining the equipment post-installation.
• Ability to demonstrate the product's functionality and provide comprehensive training and documentation.