Objectives

The primary objective of this tender is to procure Single Vision Clear spectacles, including frames and lenses, to meet the optical needs of patients across various healthcare facilities within the KwaZulu-Natal Department of Health. The procurement aims to ensure the availability of quality, compliant, and suitable visual assistive devices that support patient care and visual correction services.

Scope

The scope encompasses the supply, delivery, installation, testing, calibration, and commissioning of complete spectacle sets (frames and lenses) suitable for different prescriptions and user requirements. It includes various types of lenses (single vision, bifocal, multifocal, ready-mades), spectacle frames for all age groups and face shapes, accessories, optional add-ons, low vision devices, and related consumables. The tender also covers after-sales support, training, and maintenance services across multiple healthcare institutions in KwaZulu-Natal.

Technical Requirements

• Provision of complete spectacle sets with specified optical and physical characteristics, including various lens types, coatings, and frame designs.
• Compliance with international safety standards (e.g., IEC 60601-1, 60601-1-2), CE certification, and SABS approval for frames and lenses.
• Availability of a range of lenses: organic plastic, polycarbonate, high refractive index, photochromic, tinted, and prism options.
• Frames must be durable, flexible, SABS approved, and suitable for all age groups, face shapes, and sizes, with a variety of colors.
• Accessories, spare parts, and optional add-ons must be supplied at competitive prices, with guaranteed availability for at least 10 years.
• Guarantee period of at least 24 months, with provisions for servicing, calibration, repairs, and software updates.
• All equipment and accessories must be supplied with manuals, software, and training support, including demonstration units for evaluation.
• Adherence to safety, electrical, and environmental standards, including Hazardous Substance Act compliance if applicable.

Skills and Skills Requirements

• Qualified optometrists and optical technicians with experience in spectacle fitting, calibration, and maintenance.
• Technical staff trained by original equipment manufacturers (OEMs) to perform repairs, servicing, and calibration at a PCB level if necessary.
• Service technicians with established facilities in KwaZulu-Natal capable of providing prompt support (within 24 hours).
• Staff knowledgeable in electrical safety standards, CE certification, and radiation licensing where applicable.
• Personnel capable of providing training, technical support, and after-sales service, including software updates and recalls.
• Compliance with legislative requirements such as Hazardous Substance Act and Radiation Control licensing, if relevant.