Objectives

The primary objective of this tender is to procure a Transcutaneous Electrical Nerve Stimulator (TENS) device suitable for physiotherapy and neuromuscular stimulation purposes at East Boom Community Health Centre. The procurement aims to ensure the availability of a modern, compliant, and effective electrotherapy device that meets technical specifications, quality standards, and safety requirements to support patient treatment and departmental needs.

Scope

The scope encompasses the supply, delivery, installation, testing, calibration, demonstration, and commissioning of the specified TENS unit. It includes providing necessary accessories, spare parts, manuals, training, and after-sales support for a minimum warranty period. The procurement covers all related technical and service requirements as detailed in the specifications, ensuring the equipment is fully operational and compliant with relevant standards and regulations within KwaZulu-Natal health facilities.

Technical Requirements

• The device must be a multi-channel, microprocessor-controlled electrotherapy unit with a minimum of 2 independent channels.
• Must incorporate latest technology with features such as independent intensity control, clear display, logical control layout, and safety features including IEC 60601-2-10 compliance.
• Operate from 220V ±10%, 50Hz mains supply with hospital-grade, SANS-coloured, minimum 3m power cable.
• Support treatment modalities including Interferential, Premodulated, Biphasic, Russian, High Voltage, and Micro-current.
• Include electrodes and connecting cables for immediate use.
• Provide a minimum 24-month warranty, with guaranteed uptime of at least 99%.
• Supply comprehensive manuals (operation, maintenance, repair), software, and calibration tools.
• Offer optional accessories and spare parts with specified lead times and availability for at least 10 years.
• Demonstrate compliance with IEC standards, CE certification, and relevant safety and electromagnetic interference standards.
• Include training for hospital technicians and end-users, with provisions for site testing and acceptance.

Skills Requirements

• Proven experience in supplying and servicing medical electrotherapy equipment, specifically neuromuscular stimulators and TENS units.
• Technical expertise in equipment installation, calibration, maintenance, and repair, with qualified technicians trained by OEMs.
• Ability to provide comprehensive training, technical support, and after-sales service within KwaZulu-Natal.
• Capability to supply manuals, software, spare parts, and accessories for the entire lifecycle of the equipment.
• Knowledge of relevant South African standards (IEC, SANS), safety regulations, and procurement policies.
• Demonstrated capacity to meet warranty, uptime, and service response time requirements.