Erratum SASSA 08-25-ICT-FS The South African Social Security Agency hereby invites proposals for the procurement of queue management system and self-service kiosk for free state region

SASSA: 08-25-ICT-FS

See details below or the tender documentation

Tender Closed on: 2026-02-12 11:00

South African Social Security Agency

Computer Software Supply and License Management, Computer, Server and Networking Equipment, ICT Hardware, Software And Network Support Services, Information and Communications Technology

Bloemfontein, Free State

South African Social Security Agency

South African Social Security Agency Tenders

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Erratum SASSA 08-25-ICT-FS The South African Social Security Agency hereby invites proposals for the procurement of queue management system and self – service kiosk for free state region


Tender Summary

Objectives

The primary objective of this tender is to procure a queue management system and self-service kiosks for the Free State region of the South African Social Security Agency (SASSA). The aim is to enhance service delivery efficiency, reduce wait times, and improve client experience at SASSA offices.

Scope

The scope includes the supply, installation, and commissioning of:

  • Queue management systems
  • Self-service kiosks for client interactions

The procurement covers all necessary hardware, software, and support services required to implement the solution at the specified regional office in Bloemfontein. Appendix A details specific technical specifications for relevant hardware components.

Technical Requirements

The technical specifications include, but are not limited to:

  • Hardware components such as desktop label printers (e.g., XD3-40 Series), all-in-one workstations, laser multifunction printers, and inkjet printers, with detailed specifications provided in Appendices A, B, C, and D.
  • Compatibility with existing infrastructure and network protocols, including support for wired and wireless networks, Wi-Fi Direct, IP filtering, and security features like SSL/TLS, IPsec, and user access restrictions.
  • Software components for device management, driver support, and network integration, including Windows, Linux, macOS, and ChromeOS compatibility.
  • Features such as auto document feeders, duplex printing, high-resolution scanning, and multifunction capabilities (print, copy, scan, fax).
  • Support for various media types and sizes, with specified input/output capacities.

Skills Requirements

The successful bidder must demonstrate:

  • Technical expertise in deploying queue management and self-service kiosk solutions, including hardware installation and configuration.
  • Proficiency in network integration, including configuring security protocols, Wi-Fi Direct, IP filtering, and remote device management.
  • Experience with the specified hardware and software components, ensuring compatibility and optimal performance.
  • Capability to provide ongoing support, maintenance, and training to SASSA staff on the operation and management of the procured systems.
  • Knowledge of compliance with relevant procurement policies, including B-BBEE requirements and tax compliance verification.
This summary is AI generated. Download the tender documents for all the information.

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