Objectives

The primary objective of this tender is to invite qualified bidders to supply and deliver stationery items to all SITA offices countrywide over a period of five (5) years (60 months). The initiative aims to ensure that all SITA employees are provided with necessary stationery tools of trade, supporting efficient operations across all locations.

Scope

The scope of the bid encompasses the procurement and delivery of a wide range of stationery products as specified in the scope table. The key elements include:

• Provision of stationery items such as flags, notebooks, files, batteries, binders, office tools, and accessories.
• Estimated annual quantities for each item, subject to variation based on demand.
• Delivery to designated addresses including SITA Centurion Office and regional offices.
• Order placement on an "as and when" basis, with no partial deliveries accepted.
• Adherence to delivery timelines of within 7 working days from order receipt.
• Centralized stock management with minimum and maximum stock levels.

Technical Requirements

The technical criteria for the bid include:

• Compliance with ISO/IEC General Quality Standards and ISO9001 certification, evidenced by valid agreements with certified manufacturers or wholesalers.
• Experience in supplying and distributing stationery to similar entities or government departments for at least three (3) years, with references provided.
• Adherence to all specified specifications and quality standards for each product.
• Provision of a dedicated account manager and support/help desk services.
• Compliance with legal, safety, and security requirements, including security screening and confidentiality agreements.
• Implementation of business continuity and disaster recovery plans.
• Acceptance of all contractual conditions, including special conditions of contract and government procurement policies.
• Provision of evidence for BBBEE status and other preferential goal requirements.
• Delivery performance metrics such as on-time delivery, stock availability, and order accuracy.

Skills Requirements

The successful bidder must demonstrate:

• Technical expertise and experience in stationery supply and distribution.
• Qualified personnel capable of managing logistics, quality assurance, and compliance standards.
• Ability to provide high-quality, cost-effective products that meet specified standards.
• Capacity to support logistical operations, including warehousing, timely delivery, and stock management.
• Security clearance for personnel involved in access to classified or sensitive information, if applicable.
• Effective communication and customer support skills to handle orders, inquiries, and issue resolution.