Dell Storage Maintenance and Support Services

RFQ 25/26/163/NM

See details below or the tender documentation

Tender Closed on: 2026-02-05 11:00

Computer Backup Hardware, Software and Support, ICT Hardware, Software And Network Support Services, Information and Communications Technology

Gauteng, Pretoria

South African Post Office Limited

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South African Post Office Limited Tenders

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Tender Number: RFQ 25/26/163/NM
Department: South African Post Office Limited
Tender Type: Request for Quotation
Province: National
Closing Date: Thursday, 05 February 2026 - 11:00
Place where goods, works or services are required: C/O Jeff Masemola and Sophie de Bruyn Streets - Pretoria - Pretoria CBD - 0001
Special Conditions: Please note that the Bid submission deadline is 05 February 2026 at 11:00. Late submissions will not be considered. All completed bids must be submitted via email to [email protected].
ENQUIRIES:
Contact Person: Ntando Mathaba
Email: [email protected]
Telephone number: 012-407-7563
FAX Number: N/A
BRIEFING SESSION:
Is there a briefing session?: NO Is it compulsory? NO
Briefing Date and Time:
Briefing Venue:

This tender is also available from www.etenders.gov.za


Tender Summary

Objectives

The primary objective of this tender is to appoint a service provider to provide Dell Storage Maintenance and Support Services for SAPO's storage equipment. The aim is to ensure ongoing maintenance, support, and technical assistance for the specified storage hardware over a period of twelve (12) months.

Scope

The scope includes:

  • Maintenance and support of specified Dell storage hardware, including Dell-VNX5500, Dell-DD990, and Dell-VNX7500 systems.
  • Provision of full hardware (including batteries) and software support, including technical analysis and diagnostics.
  • Supply and commissioning of spare parts and software at SAPO’s designated locations.
  • Onsite intervention by engineers for equipment repair and return to service.
  • Provision of professional services such as maintenance, support, and online call tracking.
  • Adherence to specified Service Level Agreements (SLAs), including 24/7 telephonic support, 4-hour call-to-intervention, and onsite support during normal office hours (09:00-17:00, Monday to Friday).

Technical Requirements

The technical requirements encompass:

  • Full hardware and software support for Dell storage systems, including firmware updates, diagnostics, and technical analysis.
  • Supply and installation of spare parts and software updates.
  • Onsite intervention for equipment repairs within specified response times.
  • Support services must include:
    • 24/7 telephonic support with a 4-hour response time.
    • Onsite support during normal working hours (09:00-17:00, Monday to Friday).
    • Best-effort support during initial implementation readiness phase.

Skills Requirements

The bidder must demonstrate:

  • Technical expertise in maintaining and supporting Dell storage hardware, specifically VNX and Data Domain systems.
  • Capability to provide onsite engineering support and timely intervention.
  • Experience in firmware support, diagnostics, and hardware replacement.
  • Ability to log, track, and manage support calls online.
  • Knowledge of Service Level Agreements and ability to meet SLA requirements.
  • Compliance with relevant technical and safety standards for storage hardware maintenance.
This summary is AI generated. Download the tender documents for all the information.

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