H2OWORX

**Company Profile – H2OWORX (Tender Submission Version)**

H2OWORX is a professional water solutions provider delivering compliant, reliable, and high-quality hydration services to government departments, state-owned entities, and private sector clients. Our services include the supply, installation, and maintenance of floor-standing water dispensers, the scheduled delivery of purified bottled water, and the supply of hygienically produced ice.

Our operations align with applicable South African legislation and standards, including the Occupational Health and Safety Act and National Health Act. We implement strict quality assurance measures covering water purification, equipment sanitation, and hygienic handling, storage, and transportation.

H2OWORX is registered on the Central Supplier Database (CSD) and holds valid tax clearance with the South African Revenue Service (SARS). The company complies with the Compensation for Occupational Injuries and Diseases Act (COIDA) and maintains good standing with the Compensation Fund. We are committed to Broad-Based Black Economic Empowerment (B-BBEE) and maintain a valid B-BBEE status.

Service delivery is governed by formal Service Level Agreements (SLAs) with measurable key performance indicators, including:

* On-time delivery (≥ 95%)
* Response to service requests within 24 hours
* Equipment uptime (≥ 98%)
* Full compliance with scheduled sanitation and maintenance

We have the capacity to service single and multi-site contracts through reliable logistics, scheduled deliveries, and responsive support, with solutions tailored to client requirements.

**Scope of Services:**

* Supply and installation of floor-standing water dispensers
* Scheduled delivery of purified bottled water
* Supply of hygienic ice (bulk and packaged)
* Maintenance and sanitation of dispensing equipment
* SLA-based performance monitoring and reporting

H2OWORX is committed to delivering compliant, efficient, and dependable water solutions for public and private sector clients.