Re-advert: Appointment of a Service Provider for the Maintenance for the Solaris Mini-cluster S7-2 Environment for a Period of 36 Months

IT-OP-030-2024/2025-4

See details below or the tender documentation

Tender Closed on: 2026-05-29 11:00

ICT Hardware, Software And Network Support Services, Information and Communications Technology

Gauteng

Johannesburg Market

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Tender Number: IT-OP-030-2024/2025-4
Department: Johannesburg Market
Tender Type: Request for Bid(Open-Tender)
Province: Gauteng
Closing Date: Friday, 29 May 2026 - 11:00
Place where goods, works or services are required: Fortune Street - City Deep - Johannesburg - 2049
Special Conditions: N/A
ENQUIRIES:
Contact Person: Supply Chain
Email: [email protected]
Telephone number: 011-992-8183
FAX Number: N/A
BRIEFING SESSION:
Is there a briefing session?: Yes Is it compulsory? Yes
Briefing Date and Time:
Briefing Venue: Opportunity Centre

This tender is also available from www.etenders.gov.za


Tender Summary

Objectives

The primary objective of this tender is to appoint a qualified service provider to maintain the Solaris Mini-cluster S7-2 environment for a period of 36 months. The goal is to ensure continuous, reliable, and comprehensive hardware and software support for the critical Sales Processing System (SPS) environment, which operates on Oracle Sun Solaris engineered mini-cluster servers. The maintenance aims to minimize downtime, support system upgrades, and ensure optimal performance of the Solaris environment.

Scope

The scope of work includes:

  • Hardware maintenance and repair of two (2) Sun Solaris Mini-cluster S7-2 servers and associated storage components.
  • 24/7 comprehensive support with a two-hour response time and four-hour repair time.
  • Provision of spare parts, including CRU and FRU replacements.
  • Regular preventative maintenance, including patch checks and system upgrades at least twice a year.
  • Support for system reconfigurations outside normal hardware SLA.
  • Delivery of spares within a four-hour timeframe.
  • Support for the Solaris 11.4 operating system, Oracle 19c database, and related applications such as Oracle Forms and Business Intelligence.

Technical Requirements

The technical specifications include:

  • Maintenance of two (2) Sun Solaris engineered servers (model family S7-2) with associated storage enclosures (DE3-24C).
  • Servers configured with Solaris 11.4 OS and Oracle 19c (or higher), supporting mission-critical SPS applications.
  • Storage enclosures with fourteen (14) 3.5-inch SSDs (1.6TB each, partitioned as 1.2TB usable capacity).
  • Dedicated network management ports and Service Processor (ILOM) for remote management.
  • Support for hardware components, including power cords, fibre optics transceivers, and storage trays.
  • Provision of comprehensive hardware and OS maintenance, including patching, upgrades, and repairs.

Skills Requirements

The successful bidder must demonstrate:

  • Experience in maintaining Oracle Sun Solaris mini-cluster environments, specifically Sun Solaris S7-2 servers.
  • Proven track record in hardware support, repair, and maintenance of enterprise Solaris systems.
  • Qualified personnel with certifications such as Oracle PartnerNetwork certifications and Solaris S7-2/minicluster certifications.
  • At least three (3) years of experience in installation, configuration, and support of Solaris server hardware and related infrastructure.
  • Capability to provide technical support, system upgrades, and preventative maintenance on a 24/7 basis.
  • Ability to deliver timely spare parts and support services within specified response times.
This summary is AI generated. Download the tender documents for all the information.

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