Objectives

The primary objective of this tender is to appoint a service provider that can deliver end-to-end talent acquisition response handling and recruitment services for the Industrial Development Corporation (IDC). The goal is to enhance recruitment efficiency, reduce turnaround times for filling vacancies, improve customer service, and attract suitable talent to support IDC’s strategic objectives. The provider will also be responsible for implementing a cloud-based applicant tracking system (ATS) and managing verification checks to ensure compliance and quality in recruitment processes.

Scope

The scope of work includes:

• Provision of a mature, tested applicant tracking system and careers page with functionalities such as vacancy management, multi-channel publishing, applicant submissions, automated screening, talent pool management, and workflow tracking.
• Response handling for all advertised vacancies, including pre-screening, vacancy summaries, and shortlisting.
• Conduct of accredited verification checks (ID, criminal, qualifications, employment, references, social media, sanctions, etc.) for shortlisted candidates.
• Provision of on-site talent acquisition resources, including a Talent Acquisition Manager and specialists, to support sourcing, screening, interviewing, and onboarding processes.
• Orientation, training, and ongoing technical support for the ATS system.
• Implementation of the project over a three-year period, with potential extension up to five years, including phases such as discovery, configuration, data migration, UAT, training, go-live, and hyper-care.

Technical Requirements

The technical specifications for the system and services include:

• Applicant Tracking System & Careers Page: Must be cloud-based, SaaS, accessible on computers and mobile devices, configurable to IDC needs, with features like role-based access, data security (encryption, audit logs, SSO), and compliance with industry standards.
• Functional Capabilities: End-to-end vacancy management, multi-channel publishing, applicant submission, automated screening, talent pool management, workflow traceability, real-time reporting, candidate engagement, and integration with payroll systems.
• Response Handling: Standardized vacancy summaries, demographic analytics, candidate shortlisting, and collaboration with IDC’s HR team.
• Verification Checks: Accredited third-party background screening with sample reports and SLAs.
• On-site Resources: Minimum of three specialists (including a Talent Acquisition Manager), with capabilities for proactive sourcing, advertising, candidate engagement, interviews, assessments, offer management, and handover to payroll.
• Support & Training: Orientation, user training, and technical support for at least three years, with defined SLAs for issue resolution.
• Compliance: Adherence to POPIA and other relevant data security and privacy standards.

Skills Requirements

The successful bidder must demonstrate:

• Experience in end-to-end recruitment response handling and end-to-end talent acquisition services, with references from similar large corporate clients within the past three years.
• Proven capability in conducting verification checks, with agreements in place with accredited verification agencies.
• Qualified and experienced project team, with at least five years’ relevant recruitment and ATS management experience, including skills in system configuration, process design, and stakeholder engagement.
• Methodology and project plan, outlining approach, timelines, training, and support strategies.
• Demonstrated ability to provide technical support, system maintenance, and user training, aligned with best practices and industry standards.