Request for Quotation (rfq) for the Renewal, Subsciption and Support for Sysaid System Software for a Period of Twelve (12) Months

IZIKORFQCSMICT 10/06/2026

See details below or the tender documentation

2026-06-19 11:00

Computer Software Supply and License Management, ICT Hardware, Software And Network Support Services, Information and Communications Technology

Cape Town, Western Cape

Iziko Museums of Cape Town

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Iziko Museums of Cape Town Tenders

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Tender Number: IZIKORFQCSMICT 10/06/2026
Department: Iziko Museums of Cape Town
Tender Type: Request for Quotation
Province: Western Cape
Closing Date: Friday, 19 June 2026 - 11:00
Place where goods, works or services are required: 25 Queen Victoria Street - Cape Town CBD - Cape Town - 8001
Special Conditions: Quotes / Proposals, and accompanying documentation, must be email SCM [email protected]; [email protected]
ENQUIRIES:
Contact Person: Kagiso Themba
Email: [email protected]
Telephone number: 021-481-3917
FAX Number: N/A
BRIEFING SESSION:
Is there a briefing session?: NO Is it compulsory? NO
Briefing Date and Time:
Briefing Venue:

This tender is also available from www.etenders.gov.za


Tender Summary

Objectives

The primary objective of this tender is to secure renewal, subscription, and support services for the SysAid System Software for a period of twelve (12) months. The aim is to ensure the continued availability, support, and enhancement of Iziko's ICT Service Management environment, which manages incidents, service requests, assets, change management, patch management, remote support, reporting, and workflow automation.

Scope

The scope includes:

  • Renewal of the SysAid Spaces ITSM subscription, including licensing, support, maintenance, updates, and vendor management services.
  • Provision of support commitments based on priority levels (Critical, High, Medium, Low).
  • Delivery of administrative documents such as CSD reports, detailed pricing, B-BBEE certificates, tax certificates, and company profiles.
  • Implementation of the renewal for the existing SysAid Enterprise platform supporting incident management, asset management, remote support, and workflow automation.

Technical Requirements

The technical requirements specify that the successful bidder must:

  • Provide renewal of the SysAid Cloud ITSM subscription for 10 agents and 300 users.
  • Include asset management for 500 assets.
  • Offer AI-powered assistance features such as Copilot for end users and agents.
  • Support remote support and control functionalities.
  • Implement patch management modules.
  • Provide one-year support and maintenance services.
  • Ensure the solution supports incident, request, asset, change, and patch management, along with reporting and workflow automation.

Skills Requirements

The tender requires suppliers to demonstrate:

  • Authorisation to supply and renew SysAid subscriptions in South Africa.
  • Experience and proven capability in providing SysAid licensing, support, and maintenance services, with at least five (5) contactable references within the last five years.
  • Technical expertise in IT Service Management (ITSM) platforms, particularly SysAid Enterprise.
  • Ability to provide comprehensive support commitments aligned with priority levels.
  • Compliance with administrative and legal documentation, including B-BBEE certification, tax compliance, and company registration.
This summary is AI generated. Download the tender documents for all the information.

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