Request for Quotation Fin 07/2026 Aloha Point of Sale (pos) Support, Maintenance, Server Hosting and Related Services for a Period of Twelve (12) Months

FIN07/2026

See details below or the tender documentation

Tender Closed on: 2026-06-26 12:00

Durban International Convention Centre

Cash Registers, Point of Sale and Ticketing systems, Computer Software Supply and License Management, ICT Hardware, Software And Network Support Services, Information and Communications Technology, Internet Services - Connectivity, Websites, Email

Durban, KwaZulu-Natal

Durban International Convention Centre

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REQUEST FOR QUOTATION FIN 07/2026 ALOHA POINT OF SALE (POS) SUPPORT, MAINTENANCE, SERVER HOSTING AND RELATED SERVICES FOR A PERIOD OF TWELVE (12) MONTHS

The closing date is 26/06/2026 at 12:00.


Tender Summary

Objectives

The primary objective of this tender is to appoint a qualified service provider to deliver comprehensive support, maintenance, monitoring, server hosting, repair coordination, software management, and related services for the Durban ICC's Aloha Point of Sale (POS) environment over a period of twelve (12) months. The goal is to ensure operational continuity, system stability, reliable reporting, and proactive technical support for approximately fifteen (15) POS terminals across food and beverage operations.

Scope

The scope of work includes:

  • Maintaining a fully operational and compatible Aloha POS server environment
  • Ensuring system stability and full operational availability of the Aloha POS environment
  • Monitoring system performance and resolving software and server issues proactively
  • Providing support and maintenance for Aloha software and hardware components
  • Coordinating hardware repairs and reporting hardware faults
  • Performing regular backups and ensuring data recoverability
  • Maintaining POS reporting functionalities and ensuring their accessibility
  • Providing ongoing technical support, preventative maintenance, and system health monitoring
  • Supporting server supply, installation, configuration, and maintenance
  • Supporting POS terminal and peripheral maintenance, troubleshooting, and reconfiguration
  • Conducting monthly preventative maintenance inspections
  • Implementing software updates and patches within 60 days of release
  • Generating detailed service reports after each support activity
  • Participating in monthly service level meetings at Durban ICC premises

Technical Requirements

The technical requirements specify that the service provider must:

  • Support a fully compatible Windows server environment for the POS system
  • Ensure the POS environment remains fully operational, including communication, reporting, database, menu, and user access services
  • Diagnose, troubleshoot, and resolve software and hardware issues affecting POS terminals
  • Implement automated daily backups, validate backup integrity, and conduct periodic recovery testing
  • Maintain server health, security updates, performance, and overall system stability
  • Provide unlimited remote and telephonic support, including weekends and public holidays
  • Perform monthly preventative maintenance on hardware and software components
  • Implement all relevant software updates and patches within 60 days of release
  • Generate comprehensive service reports after each maintenance or support activity
  • Ensure system security, data integrity, and operational stability of the Aloha environment

Skills Requirements

The service provider must demonstrate:

  • At least 5 years of experience supporting Aloha POS environments
  • Provision of CVs of proposed technicians with relevant expertise
  • Ability to provide at least 3 positive reference letters from previous clients serviced in similar scope
  • Compliance with POPI Act regulations for data processing and confidentiality
  • Capability to support server and POS hardware and software components effectively
  • Strong troubleshooting, diagnostic, and repair skills for POS systems and peripherals
  • Proficiency in software updates, backup management, and disaster recovery procedures
  • Excellent communication skills for remote support and reporting
  • Ability to participate in regular service level meetings and provide detailed reports
This summary is AI generated. Download the tender documents for all the information.

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