Provision of Gate Management Services for 5 Years

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Tender No: GNP017-26

Briefing Meeting: 2026-11-10 00:00

Tender Closing Date: 2026-11-24 11:00

Required At: South African National Parks

Tender Category: Guarding Services, Security Services and Equipment

Tender Location: Cape Town, Simon's Town, Western Cape

Tender Department/Company: South African National Parks

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Table Mountain National Park

Documents

Enquiries

Bidding Enquiries

Contact: Pawl Moyane/ Zanele Tamarana
Email: See Document
Telephone: 012 426 5012/ 021 741 2350

Technical Enquiries

Contact: saskia marlowe TMNP/Pierre Nel WCNP
Email: See Document
Telephone: 021 712 7471/ 022 772 2144

How To Apply

Briefing Session

Compulsory Physical Meeting
West Coast National Park
Compulsory Clarification
Venue: Administration Building
2 Main Street
Langabaan
7357
Date: 9 November 2026
Time: 11:00am

Compulsory Physical Meeting
Compulsory Clarification
Table Montain National Park
Venue:Cape Point Gate (compulsory briefing meeting Point )
Plateau Road
Simontown Town
Date :10 November 2026
Time: 11:00am
Optional site inspection will be at Boulders Gate

Bid Submission

TABLE MOUNTAIN NATIONAL PARK ADMINISTRATION
TOKAI OFFICE BUILDING, UPPER TOKAI, TOKAI ROAD, TOKAI, 7947
(RECEPTION – TENDER BOX)

Closing Date

24 November 2026 at 11:00 AM

Tender Summary

Tender Summary: Provision of Gate Management Services for 5 Years

Objectives

The primary objective is to appoint a qualified service provider to manage daily visitor admission, financial control, customer service, and regulatory compliance at designated South African National Parks (SANParks) entrance gates for a five-year contract period.

Scope of Work

The contract encompasses gate management operations across two national parks:

West Coast National Park (WCNP): Langebaan Gate and R27/West Coast Gate. Responsibilities include managing visitor entries and exits, processing payments via tills and POS systems, enforcing park entry rules, maintaining advisory and traffic signage, supporting facility upkeep, and dynamically adjusting lane openings and staffing levels based on seasonal demand.
Table Mountain National Park (TMNP): Cape Point Gate and Boulders Gates (Main and Beach). Duties cover admission control, daily cash reconciliation and banking, POS operations, visitor assistance, incident and fault reporting, site cleaning support, and seasonal staffing adjustments.

Services must be delivered seven days a week, 365 days annually, within park-managed operating hours. The contractor must also develop, implement, and maintain standard operating procedures, financial reconciliation frameworks, and an annual human resources development and training report.

Technical Requirements

Submission of fully completed official SANParks bidding forms (SBDs), comprising one original set initialed on every page and a digital PDF copy stored on a USB drive.
Mandatory compliance with tax regulations (SARS Tax Clearance PIN or Central Supplier Database registration), B-BBEE status verification, and Protection of Personal Information Act (POPIA) standards.
Three verifiable reference letters confirming past experience in admission gate management, financial control, and revenue reconciliation, detailing contract values, durations, and service descriptions.
Detailed curriculum vitae, academic/professional qualifications, and competency evidence for all proposed personnel.
Submission of operational manuals, jointly approved standard operating procedures, reconciliation forms, and an annual HR/training implementation report.
Proof of business address in the relevant municipality, a signed asset register, and valid vehicle registrations.
Full statutory insurance coverage per the Compensation for Occupational Injuries and Diseases Act, indemnity provisions, and strict adherence to General and Special Conditions of Contract.
Pricing must follow the prescribed schedule, itemizing monthly and daily rates for all staff categories alongside administrative and operational cost budgets.

Skills & Staffing Requirements

Bidders must propose teams meeting specific educational, experiential, and operational thresholds:

Operations Managers: WCNP requires Grade 12 plus customer care/hospitality management certifications and advanced POS experience. TMNP requires a bachelor’s degree in finance or administration with three years’ relevant experience.
Supervisors/Team Leaders: Grade 12 education, computer literacy, POS proficiency, supervisory management certification, and minimum two years’ experience.
Auditors (TMNP): Bachelor’s degree in accounting, finance, or auditing with three years’ experience reconciling revenue and income.
Admission Officers: Grade 12, basic computer literacy, and proven experience in gate admissions or financial reconciliation.
All personnel must demonstrate strong customer care and conflict resolution capabilities, wear standardized corporate uniforms with identifiable name badges, complete formal shift handovers before departure, and ensure backup staff can mobilize within 120 minutes for absences, strikes, or festive season disruptions.

Notes on Unusual or Complex Terms

90/10 Preference Point System: Applied because the estimated contract value exceeds R50 million. Eighty points are allocated to price competitiveness, while twenty points are awarded based on the bidder’s Broad-Based Black Economic Empowerment (B-BBEE) Procurement Recognition level.
End-of-Day (EOD) Reconciliation: Requires daily balancing of all cash and POS transactions, followed by banking at SANParks-approved financial institutions within 24 hours of collection.
Jointly Approved Operating Manuals & SOPs: Both parties must co-develop and sign operational guidelines and staff conduct protocols within thirty days of contract award to standardize service delivery and accountability.
Fronting & Collusion Provisions: Zero-tolerance policy with severe penalties, including potential ten-year exclusion from public sector contracts if misrepresentation, bid-rigging, or anti-competitive behavior is substantiated during evaluation or execution.

This summary is AI generated. Download the tender documents for all the information.

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