A039
See details below or the tender documentation
2026-07-08 12:00
Newcastle Local Municipality
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The primary objectives of this tender are to secure a service provider capable of supporting, maintaining, and upgrading the Municipal Customers Accounts Management Portal over an eighteen (18) month period. The provider must ensure system stability, security, performance, and scalability, while progressively expanding digital engagement channels by integrating WhatsApp communication and developing a dedicated mobile application. The overarching goal is to ensure continuous, secure, and efficient access to municipal account information, enhance user experience, and support future digital transformation initiatives.
The scope encompasses two main phases:
The provider must also support secure ERP system integration, reporting, documentation, transition, and knowledge transfer activities.
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