Bid for the Appointment of Service Provider for the Renewal of Support and Maintenance for Disaster Recovery and Managed Backup Services Including Licenses for a Period of 24 Months as Per Specification

SCMU5-26/27-0022

See details below or the tender documentation

2026-07-21 11:00

Eastern Cape – Public Works and Infrastructure

Computer Backup Hardware, Software and Support, Computer Software Supply and License Management, ICT Hardware, Software And Network Support Services, Information and Communications Technology

Eastern Cape

Eastern Cape - Public Works and Infrastructure

Eastern Cape - Public Works and Infrastructure Tenders

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BID FOR THE APPOINTMENT OF SERVICE PROVIDER FOR THE RENEWAL OF SUPPORT AND MAINTENANCE FOR DISASTER RECOVERY AND MANAGED BACKUP SERVICES INCLUDING LICENSES FOR A PERIOD OF 24 MONTHS AS PER SPECIFICATION

Region: Head Office


Tender Summary

Objectives

The primary objective of this tender is to appoint a qualified and accredited service provider to renew support and maintenance services for the existing Cloud Disaster Recovery (DRaaS) and Managed Backup Services, including licenses, for a period of 24 months. The procurement aims to ensure continued operation, support, and enhancement of the current disaster recovery environment without implementing a new system.

Scope

The scope of work includes:

  • Providing support and maintenance for the existing Cloud Disaster Recovery environment (DRaaS) and Managed Backup Services.
  • Maintaining and ensuring the continuity of approximately 25 virtual machines, including domain controllers, SQL servers, web servers, exchange servers, and file servers.
  • Delivering detailed Disaster Recovery (DR) test reports covering test processes, recovery times, issues, and recommendations.
  • Ensuring the existing ICT environment remains operational with no service disruption during the transition or support period.
  • Providing professional services as needed, without full implementation requirements.

Technical Requirements

The technical requirements include:

  • Support and maintenance of the current Cloud DR environment and backup services.
  • Provision of detailed DR test reports with specific information on test processes, recovery times, issues, and recommendations.
  • Continuity and stability of the existing ICT environment, including virtual machines and servers.
  • Compliance with certification and accreditation standards, including ISO/IEC 27001 or ISO 22301.
  • Hosting data within South Africa, with proof of local data center facilities.
  • Provision of proof of partnership as a Veeam Cloud Service Provider.
  • Adherence to service level agreements (SLAs) and performance standards.

Skills Requirements

The successful bidder must demonstrate:

  • Proven experience in managing and supporting Cloud Disaster Recovery and Backup environments, specifically with Veeam solutions.
  • Ability to provide detailed DR testing, reporting, and recommendations.
  • Certifications such as ISO/IEC 27001 or ISO 22301 compliance.
  • Capability to host and manage data within South Africa.
  • Experience working with government or similar public sector entities.
  • Strong technical expertise in ICT infrastructure, virtualized environments, and backup/recovery solutions.
  • Ability to provide references for similar projects completed within the last five years.
This summary is AI generated. Download the tender documents for all the information.

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