Objectives

The primary objective of this tender is to appoint a service provider to deliver bill payments services, specifically for municipal bills, rates, and related payments, to Theewaterskloof Municipality. The successful tenderer will facilitate efficient payment processing for municipal services from the date of appointment until 30 June 2029.

Scope

The scope of the tender includes:

• Provision of bill payments services for municipal bills, rates, and other related payments.
• Operational support from the date of appointment until 30 June 2029.
• Engagement with the municipality’s payment and administrative systems.
• Compliance with all relevant municipal and regulatory requirements.

Technical Requirements

The technical requirements for the tender include:

• Registration on the Centralized Supplier Database (CSD).
• Ability to process municipal bill payments efficiently and securely.
• Provision of a reliable payment platform compatible with municipal systems.
• Adherence to the municipality’s procurement and supply chain policies.
• Participation in a compulsory clarification meeting and adherence to specified submission procedures.

Skills Requirements

The skills and qualifications required from tenderers include:

• Qualified personnel with experience in bill payment services and municipal payment systems.
• Ability to understand and implement the implications of the work involved, demonstrated through suitably qualified and experienced representatives at the clarification meeting.
• Technical expertise in secure electronic payment processing.
• Knowledge of municipal procurement policies and compliance standards.