ULM-CORP 004/27
2026-10-22 10:00
2026-11-06 12:00
Umzimkhulu Local Municipality
Computer Networks Installation and Maintenance, Computer Software Supply and License Management, ICT Hardware, Software And Network Support Services, Information and Communications Technology
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The primary objective is to appoint a single accountable ICT support service provider for a 36-month period to supplement the municipality’s internal ICT capacity. The contract focuses on delivering qualified, certified specialists for project-specific, advanced, and high-risk technical assignments. Key goals include providing controlled access to expert resources without replacing municipal staff, transferring institutional knowledge to internal personnel, controlling costs through predefined ceiling rates and measurable deliverables, and supplying independent technical advisory services.
Services are delivered on an ad-hoc basis via Task Directives (TDs), which are formal work orders issued when the municipality identifies a need. The scope covers eleven core domains:
Bidders must demonstrate a comprehensive technical methodology addressing all scope areas. The contract operates under a strict Task Directive process where every assignment requires written approval, defined deliverables, budget ceilings, and scheduled knowledge transfer before execution. Invoicing is strictly tied to approved timesheets or milestone acceptance. Service Levels Agreements (SLAs) mandate priority-based response and resolution targets (P1–P4), ranging from immediate critical interventions to standard advisory requests. All work must comply with municipal change-management protocols, POPIA data protection standards, and rigorous information security controls, including least-privilege access, multi-factor authentication, and mandatory activity logging. Unauthorised work outside signed TDs will not be compensated.
The provider must maintain immediate access to twelve distinct specialist roles. Each role requires a minimum National Qualifications Framework (NQF) Level 6 or 7, relevant professional certifications, and five to seven years of hands-on experience. A single specialist may cover up to two compatible roles if fully qualified. Required specialisations include:
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