Objectives

The tender aims to appoint qualified suppliers to provide professional services across various categories of information systems, communication, and technology services for the City of Cape Town. The overarching goal is to ensure the City’s ICT infrastructure, applications, and security are maintained, supported, and enhanced by competent specialists, thereby supporting the City’s vision of becoming the "smartest city in Africa".

Scope

The scope encompasses a broad range of ICT services, including:

• Provision of professional services for business applications, distributed computing, ERP support, GIS, infrastructure, fixed networks, telecommunications, cyber security, and other related ICT categories.
• Support, maintenance, development, and implementation of SAP modules and other enterprise systems.
• Design, planning, deployment, and management of network and communication infrastructure.
• Cyber security controls, including threat detection, incident response, and security architecture.
• Provision of skilled resources such as developers, analysts, engineers, project managers, trainers, and security specialists across multiple categories.
• Adherence to City policies, standards, and legislative requirements throughout service delivery.

Technical Requirements

The technical requirements are detailed per category and include:

• Specific qualifications and certifications (e.g., MCSE, CISSP, SAP certifications, GIS, network and security certifications).
• Minimum years of relevant experience for each role, ranging from 2 to over 12 years depending on the category and seniority.
• Proficiency in relevant technologies such as SAP modules, network design, security frameworks, cloud platforms, virtualization, and enterprise applications.
• Ability to develop, configure, implement, and support complex ICT systems, including SAP, GIS, network infrastructure, and cyber security solutions.
• Compliance with City’s standards, policies, and legislative frameworks, including POPIA, occupational health and safety, and supply chain management policies.
• Provision of detailed job descriptions, CVs, and proof of certifications and experience.
• Adherence to project management methodologies and quality assurance standards.

Skills Requirements

The skills required are categorized and include:

• Technical Skills: Expertise in SAP (ABAP, BPC, FI/CO, HR modules), GIS, network engineering, cyber security (firewalls, IAM, vulnerability management), cloud platforms (Azure, AWS, SAP BTP), and enterprise infrastructure (servers, storage, virtualization).
• Certifications: Relevant industry certifications such as MCSE, CISSP, SAP certifications, GIS certifications, network and security certifications, cloud certifications, and project management credentials (PMI, Prince2).
• Experience: Minimum years of experience in respective roles, including system development, support, security management, network design, project management, and system integration.
• Analytical and Problem-Solving Skills: Ability to analyze complex ICT environments, troubleshoot issues, and develop innovative solutions.
• Communication Skills: Effective verbal and written communication, report writing, stakeholder engagement, and training delivery.
• Compliance and Governance: Knowledge of legislative requirements (POPIA, Occupational Health & Safety), City policies, and standards.
• Project Management: Ability to plan, execute, monitor, and close ICT projects using recognized methodologies.