Objectives

The primary objective of this tender is to appoint a service provider to act as a motor assessor for insurance claims. The aim is to ensure a fair, equitable, and impartial assessment of claims lodged against the City of Cape Town’s insurance fund, both from internal units and external third parties. The appointment seeks to formalize the assessment process, control costs through a set fee structure, and maintain high service levels for claim evaluations.

Scope

The scope of services includes:

• Assessment of damage to motor vehicles and mechanical plant claims.
• Preparation of assessment reports within specified timeframes (e.g., reports to be submitted within 5 days of appointment).
• Commenting on and accounting for damages, with extras only allowed in exceptional circumstances.
• Maintaining documentation records with relevant departments and stakeholders.
• Assisting with inquiries related to claims at no additional cost.
• Reporting and record-keeping for all claims and assessments.
• Ensuring service levels are maintained, including timely submission of reports and communication with the claims administrator.

Technical Requirements

• The assessor must demonstrate understanding and methodology for motor assessments, with a portfolio reflecting processes, procedures, and execution.
• Provision of references and past performance records for motor assessment contracts of at least 12 months.
• Key staff members must have relevant experience, with detailed resumés provided.
• Assessment reports must be comprehensive, accurate, and submitted within the specified timeframes.
• Assessors should show capacity to deliver savings by adjusting parts and labour prices where appropriate.
• Compliance with health and safety standards, including occupational health and safety agreements.
• Provision of certificates such as insurance, tax compliance, and relevant professional qualifications.

Skills Requirements

• Proven motor assessment expertise, with demonstrated understanding of assessment processes and methodologies.
• Experience of assessors in handling motor damage claims, with a minimum of 5 years’ relevant experience per assessor.
• Ability to prepare detailed, accurate assessment reports within 5 working days of appointment.
• Capacity to communicate effectively with stakeholders and maintain documentation records.
• Knowledge of insurance procedures, repair cost estimation, and damage evaluation.
• Compliance with occupational health and safety regulations and ability to provide necessary safety documentation.
• Capacity to deliver cost savings through effective assessment and adjustment of repair estimates.