Objectives

The primary objective of this tender is to engage qualified and experienced service providers to supply flexible staffing solutions for the Durban ICC over a period of 6 months. The successful provider will deliver reliable, skilled, and adaptable personnel to meet fluctuating operational demands, including varying event sizes, schedules, and short-notice requirements. The aim is to ensure continuity of service, uphold high standards of event execution, and respond effectively to peak periods, seasonal variations, and unforeseen operational needs.

Scope

The scope of services includes:

• Provision of specialised service personnel as required for in-house events and service needs on weekdays and weekends.
• Scheduling services based on business requirements and implementing reward and recognition programs for personnel.
• Performance management, supervision, and ensuring personnel are presentable and trained according to Durban ICC policies.
• Managing transportation, general administration, payroll, and industrial relations for deployed staff.
• Ensuring compliance with legislative requirements, health and safety standards, and POPI regulations.
• Providing personnel across various functions including front of house, food & beverage, back of house culinary, operations, finance, building services, IT, AV, parking, logistics, human resources, and administration.

Technical Requirements

The technical requirements include:

• Compliance with mandatory requirements such as occupational health coverage, COIDA registration, and employment of personnel with relevant experience and qualifications.
• Provision of trained, motivated, and presentable personnel with appropriate skills and qualifications for specific roles.
• Implementation of formal, accredited training programs for staff, with proof of attendance submitted monthly.
• Conducting criminal background checks for all deployed employees and maintaining records.
• Supervision by a dedicated Site Manager based at Durban ICC, with regular performance reviews and ad hoc assessments.
• Transportation management for staff, including logistical planning within a 50 km radius.
• Adherence to health and safety regulations, and implementation of penalties for non-compliance or poor service delivery.
• Provision of a reward and recognition system linked to performance and loyalty.

Skills Requirements

The skills and qualifications required from service providers and personnel include:

• Experience: Proven track record in providing flexible labour services, with contracts exceeding R10 million per annum over the past 4 years.
• References: At least 3 contactable references demonstrating satisfactory performance, with references scoring 70% or higher.
• Key Staff Qualifications:
  • Site Manager: People management, HR, and industrial relations skills, with an operations certificate or equivalent.
  • Administrator: Administrative skills and qualifications.
  • Payroll Officer: Payroll skills and relevant certification.
  • Onsite Floor Supervisor: Hospitality operations experience and relevant certification.
  • Training Facilitator: Hospitality-related qualifications and proven training experience.
• Experience of Key Staff: Minimum of 4-8 years relevant experience depending on role, with CVs and proof of qualifications submitted.
• Training & Development: Staff must undergo accredited training, with ongoing development programs.
• Technical Skills: Communication, customer service, technical knowledge relevant to specific roles (e.g., food & beverage, culinary, IT, AV, building maintenance).
• Legislative & Safety Compliance: Knowledge of occupational health and safety, POPI, and other relevant statutory requirements.