Objectives

The primary objective of this tender is to select qualified service providers for the provision of internet services and related support, ensuring a reliable, efficient, and compliant service delivery aligned with the Federation's standards and principles.

Scope

The scope encompasses the provision of internet services to the International Federation of Red Cross and Red Crescent Societies (IFRC) Pretoria Cluster Delegation Office, including technical support, quality assurance, and adherence to environmental and ethical standards. The tender also covers registration, evaluation, and contractual obligations related to the supply of internet services and associated commodities or services as specified in the list of supplies and services.

Technical Requirements

• Provision of reliable internet connectivity suitable for office operations.
• Compliance with quality assurance standards (e.g., certificates or documented standards).
• Adherence to environmental management policies and practices.
• Provision of necessary documentation such as acknowledgment of delivery, invoices, and certificates.
• Capability to support additional services such as maintenance, repair, and technical support.
• Availability of qualified personnel authorized to sign bids, offers, and contracts.
• Provision of references, financial stability, and relevant experience.

Skills Requirements

• Demonstrated experience in providing internet and related IT services.
• Knowledge of quality assurance standards and environmental management systems.
• Strong understanding of ethical business practices and transparency principles.
• Ability to provide comprehensive documentation and certifications.
• Effective communication skills with designated contact persons and authorities.
• Capacity to meet the technical and logistical demands of the Federation’s operational environment.