Objectives

The primary objective of this tender is to secure the provision of augmentary Employee Assistance Programme (EAP) services for employees of the City of Cape Town. The aim is to ensure employees have access to support services that promote their well-being and address personal or work-related issues.

Scope

The scope encompasses the delivery of supplementary EAP services to the City of Cape Town's employees. This includes providing confidential support, counseling, and related assistance as part of the employee wellness initiatives. The services are intended to complement existing employee support structures and ensure comprehensive assistance is available to staff.

Technical Requirements

• Provision of confidential counseling and support services to employees.
• Availability of services during specified hours suitable for employees’ needs.
• Implementation of a secure and accessible service delivery platform (e.g., helpline, online portal).
• Provision of qualified and experienced EAP professionals, including counselors and support staff.
• Reporting and monitoring mechanisms to track service utilization and effectiveness.
• Compliance with relevant health, safety, and confidentiality standards.

Skills Requirements

• Qualified professionals with expertise in employee assistance and counseling services.
• Experience in delivering EAP or similar support services within a corporate or governmental environment.
• Strong communication and interpersonal skills to handle sensitive issues.
• Ability to operate secure and confidential communication platforms.
• Capacity to provide timely and effective support tailored to diverse employee needs.
• Proficiency in reporting, data analysis, and service evaluation.