The vision of the Free State Department of Health is to increase life expectancy through health system effectiveness, drive system change, and ensure sustainable quality services. The Department’s mission is to create a value-driven institution that inculcates operational efficiency and accountability in delivering desired outcomes effectively.

The key determinants of relationships within the Department are accountability, responsiveness, Batho Pele principles, commitments and integrity. Its key enablers are: a team approach based on strong intercluster collaboration; intersectoral collaboration; an outcomes- and/or evidence-based approach; and timely corrective actions.