Overview

The mandate of the Office of the Pension Funds Adjudicator (OPFA) is to ensure a procedurally fair, economical and expeditious resolution of complaints in terms of the Act by: ensuring that its services are accessible to all; investigating complaints in a procedurally fair manner; reaching a just and expeditious resolution of complaints in accordance with the law; being innovative and proactive in thought and in action; and supporting, encouraging and providing opportunities for individual growth.

The Adjudicator’s office investigates and determines complaints relating to the improper application of fund rules, maladministration, disputes of fact or law, and employer dereliction of duty in respect of pension funds.