DataNoble partners with B2B companies to grow their businesses using a human-centric approach to strategically innovate personalised experiences. We work with our clients to surprise and delight customers, to increase customer loyalty and retention.
Discovery Workshops: Through discovery workshops we listen, learn about your operations and customers' journey, and identify your needs.
VoC Interviews: Our Customer Experience Management (CXM) Voice of the Customer (VoC) Programme is a comprehensive approach to measure and collect quantitative (NPS, CSAT, CES, etc.) and qualitative (informal perceptions, challenges, etc.) data across four experience domains (brand, customer, user and employee). The data is collected via a person-to-person Computer Assisted Telephone Interviewing (CATI) communication approach.
Data Management: The DataNoble Customer Experience Management (CXM) digital platform (or system) provides real-time dashboards and transparency during each VoC programme cycle. Data is securely processed, stored and directly accessible for your management team. APIs are available to push data to your internal visualisation platform, currently supporting Microsoft Power BI and Salesforce Tableau.
Customer-Centered Management: Incidents from interviews can be managed directly from within our CXM digital platform (the preferred approach) or be customised to communicate with your Customer Relations Management (CRM) system. Incidents are distributed throughout your organisation to nominated incident champions. In essence, we become an integrated extension of your business.
Deep Dive Workshops: We present unique insights from our data analytics during deep dive workshops with your management team to collaboratively identify valuable solutions for your customers and your business.
Design Thinking Workshops: We assist with design thinking workshops to help your front-line support teams, sales force, and account managers. We emphasise your customers' journey and innovate improved operations and interactions. The goal is to retain customers and to grow your business through promoter customers who act as evangelists for your brand.
Training Workshops: With the innovation of improved customer experience journey interactions, new skills and capabilities must be developed. Our customer experience academy assists with training programmes ranging from how to use our CXM digital platform to customer conflict management.
Market Research and Surveys, Management Consulting, Software Programming and Application Development
Gill Jones
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