*075 Tender Document B067-2025-26

B067-2025-26

See details below or the tender documentation

Tender Closed on: 2026-06-10 12:00

Newcastle Local Municipality

Information and Communications Technology, Internet Services - Connectivity, Websites, Email, Telecommunications, Broadcasting and WiFi

KwaZulu-Natal, Newcastle

Newcastle Local Municipality

Newcastle Local Municipality Tenders

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Tender Summary

Objectives

The primary objective of this tender is to select a qualified service provider to supply and manage a Bulk SMS portal system for the Newcastle Municipality. The system aims to facilitate the sending of account balance notifications and other municipal communications via SMS to customers efficiently and reliably.

Scope

The scope includes the provision of a web-based Bulk SMS system that is accessible at any time and from any location through a designated municipal subdomain. The system must support features such as contact management, bulk messaging, scheduling, reporting, and delivery status tracking. The contract duration is for 12 months starting from 1 July 2026 to 30 June 2027.

Technical Requirements

  • Web-based SMS portal accessible via municipal subdomain
  • Address Book Management:
    • Bulk contact upload (CSV supported)
    • Contact grouping and management
    • Search and delete contacts
  • SMS Credit Management:
    • Order and allocate SMS credits
    • Display credit balances
    • View credit order history
  • Messaging Capabilities:
    • Send, schedule, and view SMS messages
    • Bulk messaging to groups or individuals
    • Custom sender ID (branded messages)
    • Message preview before sending
    • Delivery status tracking with at least 99.8% uptime
    • Support for large request volumes
    • Uniform cost per SMS across all mobile networks
  • Administrative Functions:
    • User management and synchronization
    • Set and manage user credit limits
    • Generate detailed reports and logs
  • Coverage:
    • Support for all South African mobile networks
    • Delivery rate of at least 99.9%
  • Security & Compliance:
    • System must comply with POPIA (Protection of Personal Information Act)
    • System administrator must have ICT qualification (NQF level 6) with at least two years of experience
    • Provision of evidence (certified CVs, system demonstration, etc.)

Skills Requirements

  • Proven experience in implementing and managing SMS portal systems
  • Technical expertise in web-based application development and integration with mobile networks
  • Knowledge of South African mobile network providers and SMS delivery protocols
  • Understanding of POPIA compliance requirements and data security
  • Qualified ICT system administrator with at least two years of relevant experience and certification
  • Ability to provide system demonstrations, operational manuals, and ongoing technical support
This summary is AI generated. Download the tender documents for all the information.

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