45493-manageengine Servicedesk Plus Enterprise Edition

45493

See details below or the tender documentation

Tender Closed on: 2026-05-26 11:00

Breede Valley Local Municipality

Computer Software Supply and License Management, Information and Communications Technology

Western Cape, Worcester

Breede Valley Municipality

Breede Valley Municipality Tenders

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Tender Summary

Objectives

The primary objective of this tender is to procure a subscription-based license renewal for ManageEngine ServiceDesk Plus Enterprise Edition. The solution aims to provide a centralized platform to manage all IT service operations, including tracking, managing, and resolving IT issues, requests, and assets, thereby enhancing overall service delivery within Breede Valley Municipality.

Scope

The scope includes:

  • Renewal of existing ManageEngine ServiceDesk Plus Enterprise Edition licenses on a subscription model.
  • Provision of annual subscriptions for 13 technicians covering up to 500 nodes.
  • Provision of additional subscription for 500 nodes.
  • Supply of proof of accredited reseller/partner status for ManageEngine products.
  • Delivery of licenses upon official order within specified timeframes.

Full technical specifications are detailed on pages 22-23 of the tender document.

Technical Requirements

The technical requirements include:

  • Subscription licenses for ManageEngine ServiceDesk Plus Enterprise Edition on a subscription model.
  • Coverage for 13 technicians (500 nodes) with renewal from 06 June 2026 to 06 June 2027.
  • Additional subscription license for 500 nodes.
  • Proof of reseller/partner accreditation for resale of ManageEngine products.
  • Compliance with the specifications outlined in the tender, including full documentation and proof of accreditation.
  • Provision of licenses within 5 working days of receiving an official order.

Skills Requirements

The skills and qualifications required from bidders include:

  • Proof of accreditation as an authorized reseller or partner for ManageEngine products.
  • Ability to supply and deliver licenses promptly within the stipulated timeframe.
  • Compliance with all administrative and technical documentation requirements, including completed tender forms, declarations, and proof of tax compliance.
  • Experience in providing IT service management solutions, specifically ManageEngine ServiceDesk Plus Enterprise Edition.
  • Understanding of municipal procurement policies and adherence to the conditions of the tender process.
This summary is AI generated. Download the tender documents for all the information.

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