46447 – Maintenance of Wi-fi Access Points and Related Services for 12 Months

46447

See details below or the tender documentation

Tender Closed on: 2026-02-28 11:00

Breede Valley Local Municipality

Computer Networks Installation and Maintenance, Computer, Server and Networking Equipment, ICT Hardware, Software And Network Support Services, Information and Communications Technology, Internet Services - Connectivity, Websites, Email, Network Cabling Supplies, Installation and Maintenance, Telecommunications, Broadcasting and WiFi

Western Cape, Worcester

Breede Valley Municipality

Breede Valley Municipality Tenders

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Tender Summary

Objectives

The primary objective of this tender is to appoint a service provider responsible for the maintenance and support of Wi-Fi Access Points and related infrastructure within Breede Valley Municipality for a period of 12 months, from 01 July 2026 to 30 June 2027. The goal is to ensure uninterrupted, optimal performance, security, and scalability of the municipal Wi-Fi network to support operational efficiency and future expansion.

Scope

The scope of work includes:

  • Provision of maintenance services for Wi-Fi access points and associated hardware and software components.
  • Support and management of Wi-Fi infrastructure across multiple municipal offices and facilities, including offices in Worcester, De Doorns, Rawsonville, Touwsriver, and other locations.
  • Installation, troubleshooting, diagnostics, configuration, and parts replacement of Wi-Fi access points.
  • Monitoring performance metrics, incident reporting, and providing recommendations for Wi-Fi performance improvements.
  • Support for security updates and software patches as required.
  • Management of licensing, cabling support, and supply of access points when needed.

Technical Requirements

The technical requirements include:

  • Provision of support for specific Wi-Fi hardware, including Ruckus access points (e.g., R510, R320, H320) and virtual appliances.
  • Maintenance of hardware and software components to ensure network security, stability, and performance.
  • Response times:
    • Whole network down: Response within 30 minutes, resolution within 4 hours.
    • Part of network down: Response within 3 hours, resolution within 6 hours.
  • Support for network management licenses and virtual appliances.
  • Regular security updates and software patches.
  • Parts replacement and troubleshooting support at various office locations.
  • Support for existing infrastructure, including APs installed at multiple offices and facilities.

Skills Requirements

The successful service provider must demonstrate:

  • Technical expertise in Wi-Fi network management, including configuration, troubleshooting, and maintenance of Ruckus access points and virtual appliances.
  • Experience in managing large-scale municipal or enterprise Wi-Fi networks.
  • Ability to provide timely support and incident resolution as per specified response times.
  • Knowledge of network security practices and software updates.
  • Capability to supply and install hardware components when needed.
  • Proven track record of delivering similar maintenance services, supported by references and completed project documentation.
  • Compliance with technical and safety standards specified by the municipality.
This summary is AI generated. Download the tender documents for all the information.

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