Tender Summary: Change Management NQF Level 5 Training Programme

Objectives

The primary objective is to procure a qualified training service provider to deliver a structured Change Management programme at NQF Level 5 for Buffalo City Metropolitan Municipality employees. The initiative aims to equip municipal staff with the competencies required to effectively manage organisational change, aligning with national skills development standards and enhancing institutional adaptability.

Scope of Work

• Deliver training to ten (10) municipal delegates across multiple sessions.
• Provide a fully equipped training venue located within the Buffalo City Municipal boundaries.
• Supply comprehensive catering for all sessions, including morning refreshments and full lunches adhering to specified nutritional guidelines.
• Ensure all training culminates in learners achieving formal competency against the prescribed SAQA unit standard.
• Manage end-to-end service delivery, including functionality assessments, vendor registration, and submission of mandatory municipal bidding documentation.

Technical Requirements

• Accreditation: Provider must hold current accreditation with SERVICES SETA (SAQA ID: 49075).
• Curriculum Alignment: Course content and implementation methodology must directly align with SAQA US ID: 115407 (NQF Level 5, 10 credits).
• Venue & Logistics: Submit a signed Service Level Agreement (SLA) with a property owner guaranteeing a suitable training facility within the municipality.
• Experience & Track Record: Demonstrate a minimum of two years’ facilitation experience and provide proof of up to two successfully completed Change Management training projects.
• Assessment Personnel: Employ both an accredited Assessor and Moderator registered with SERVICES SETA.
• Compliance & Documentation: Maintain valid Central Supplier Database (CSD) registration, submit certified B-BBEE certificates or sworn affidavits, complete all mandatory Municipal Bidding Documents (MBDs), and declare independence from collusive practices.
• Evaluation Criteria: Submissions are scored functionally out of 100 points. A minimum threshold of 80% is required to qualify for price evaluation. The final award utilises an 80/20 preference point system (80% price, 20% specific goals including BBBEE status and supplier locality).
• Pricing: All rates must be fixed, inclusive of VAT where applicable, and cover venue, catering, facilitation, assessment, and administrative costs.

Skills Requirements

• Facilitation Expertise: Proven ability to conduct adult learning sessions focused on organisational change, including lesson planning, delivery, and readiness for implementation.
• Assessment & Moderation: Certified professionals capable of conducting functional assessments, verifying learner competence, and ensuring quality assurance against SETA standards.
• Subject Matter Knowledge: Deep understanding of Change Management principles, contractual obligations, and municipal operational contexts.
• Administrative Competence: Capacity to navigate public sector procurement processes, maintain accurate records, and respond promptly to municipal correspondence and clarification requests.

Notes on Unusual or Complicated Terms

• NQF Level 5: Refers to the South African National Qualifications Framework, indicating an intermediate vocational or professional qualification requiring applied knowledge and problem-solving skills.
• SAQA US ID 115407: The official unit standard code governing the Change Management curriculum, specifying exact learning outcomes and credit value (10 credits).
• SERVICES SETA: The designated Sector Education and Training Authority responsible for accrediting providers and assessors in this training field.
• 80/20 Preference Point System: A procurement evaluation model where 80% of scoring is based on competitive pricing, and 20% is allocated to socio-economic goals such as Broad-Based Black Economic Empowerment (B-BBEE) levels and geographic locality.
• CSD Registration: Mandatory government database verification ensuring the bidder’s tax affairs are compliant and in good standing before contract award.