Objectives

The primary objective of this tender is to procure an anti-spam solution that will protect the Hessequa Municipality’s email domain (hessequa.gov.za) against email impersonation, enhance email delivery, and ensure legitimate communications reach the intended inboxes without interruption. The solution aims to secure full protection of the email system for a period of one year, mitigating risks associated with spam, false positives, and unauthorized access.

Scope

The scope of the tender includes:

• Provision and implementation of an anti-spam solution compatible with the current email infrastructure.
• Protection of the email domain from impersonation and spam threats.
• Management of email records and communication for the domain.
• Ensuring email delivery efficiency and accuracy.
• Implementation services within a 90-day period post-approval.
• Provision of a service that supports full domain protection and email flow management.

Technical Requirements

The technical specifications for the solution include:

• Flow management from the Hessequa Municipality domain, adhering to global best practices.
• Reputation management and alert capabilities.
• Implementation of DMARC services for email authentication.
• Support for at least 320 users.
• Provision of monthly service level agreements.
• Delivery of the solution within two weeks after approval.
• Compatibility with existing email systems and infrastructure.
• Provision of proof of vendor-manufacturer relationship and relevant experience.

Skills Requirements

Proposed service providers must demonstrate:

• Proof of experience in provisioning similar anti-spam solutions with comparable capacity and functionality.
• Ability to provide implementation services within a 90-day timeframe.
• Evidence of vendor-manufacturer relationships through certificates or proof of partnership.
• Capability to manage email flow, reputation, and alert systems according to best practices.
• Compliance with technical specifications and ability to support the solution effectively.