Tender Summary: Managing Workplace Discipline NQF Level 5 Training Programme

Objectives

The primary objective is to procure a qualified training service provider to deliver a structured programme on Managing Workplace Discipline (referenced interchangeably as Conflict Management) at NQF Level 5. The programme targets twenty (20) delegates from the Buffalo City Metropolitan Municipality, aiming to equip municipal staff with the theoretical knowledge and practical competencies required to administer fair, lawful, and efficient workplace disciplinary processes in alignment with national qualification standards.

Scope

The successful bidder will deliver end-to-end training services within the Buffalo City Municipal boundaries. The scope encompasses:

• Instructional delivery for 20 delegates, fully aligned with the designated unit standard.
• Provision of a suitable training venue, supported by a signed Service Level Agreement (SLA) with the property owner.
• Catering services, including morning refreshments (tea, coffee, muffins, sandwiches, juice) and lunch (vegetables, starches, meats, beverages).
• Supply of protective personal equipment (PPE) compliant with nineteen (19) specified safety protocols.
• Development of comprehensive lesson plans, functionality assessment readiness materials, and administrative support for training execution.
• All quoted rates must be fixed for the contract duration, inclusive of applicable taxes, and must cover every deliverable without supplementary charges.

Technical Requirements

Bidders must satisfy stringent accreditation, documentation, and performance thresholds:

• Maintain valid accreditation from either LGSETA (50081) or SERVICES SETA (58309).
• Submit course content and implementation methodology explicitly mapped to SAQA Unit Standard ID 114226 (NQF Level 5, 8 credits).
• Provide proof of an SLA securing a local venue within the municipality.
• Demonstrate facilitator experience through attached CVs and qualifications.
• Include evidence of accredited Assessors and Moderators registered with the relevant SETAs.
• Submit proof of prior relevant project experience (maximum two completed contracts accepted).
• Achieve a minimum 80% score on the mandatory functionality assessment to qualify for price evaluation.
• Comply with municipal procurement regulations, including active Central Supplier Database (CSD) registration, valid tax clearance, BBBEE certification, and submission of all prescribed Municipal Bidding Documents (MBDs).
• Pricing must be submitted via official schedules; discrepancies between figures and words will be resolved in favour of the written amount.

Skills Requirements

The service provider must demonstrate specialised instructional and assessment capabilities:

• Expert facilitation skills tailored to adult public-sector learners, with deep subject-matter expertise in workplace discipline and conflict resolution frameworks.
• Ability to design and deliver curriculum that meets NQF Level 5 competency outcomes and assessment criteria.
• Qualified personnel capable of conducting formal summative assessments and moderation processes in strict adherence to SETA guidelines.
• Strong logistical and project coordination skills to manage delegate scheduling, venue operations, catering, and PPE distribution seamlessly.
• Proficiency in compiling functionality assessment reports and maintaining auditable training records for municipal compliance.

Explanation of Complex Terms

• NQF Level 5: The fifth tier of the National Qualifications Framework, indicating intermediate vocational or professional competency requiring substantial theoretical understanding and applied practice.
• SAQA US ID 114226: The official identifier assigned by the South African Qualifications Authority for the specific unit standard governing workplace discipline management.
• LGSETA/SERVICES SETA: Sector Education and Training Authorities that regulate, fund, and accredit training providers operating within the local government and general services sectors.
• 80/20 Preference Points System: A procurement evaluation model allocating 80% of scoring weight to competitive pricing and 20% to socio-economic objectives, including Broad-Based Black Economic Empowerment (BBBEE) status and geographical locality.
• CSD Registration: Mandatory enrolment on the government’s Central Supplier Database, which verifies supplier legitimacy, business details, and tax compliance status before contract award.