Objectives

The primary objective of this tender is to secure an annual renewal of comprehensive endpoint security and threat management services for the Eastern Cape Gambling Board. The aim is to maintain robust cyber defence capabilities through licensed software, managed security services, and dedicated technical support, ensuring continuous protection against evolving digital threats.

Scope

The procurement covers the supply and renewal of six specific Cybereason product licenses and service packages for a twelve-month period. The scope encompasses next-generation antivirus protection, enterprise endpoint detection and response, regional data centre hosting, server compatibility support, fully managed detection and response, and structured technical assistance. Bidders must demonstrate valid MSSP partner accreditation and comply with standard South African public sector contracting obligations, including tax compliance verification, Central Supplier Database registration, and submission of prescribed statutory bid documentation forms.

Technical Requirements

• NGAV (120 units): AI-driven anti-malware and anti-ransomware solution providing campaign-level intelligence and reputation-based protection for Windows and Mac endpoints.
• ENTR (120 units): Automated enterprise EDR platform enabling real-time threat triage, response, mitigation, and independent 24/7 threat hunting.
• EDR-HOST (120 units): Local hosting add-on allowing the EDR product to be hosted at a regional data centre located outside the United States.
• EDR-SERV (12 units): Server compatibility add-on supporting the EDR platform on Windows Server and Linux operating systems.
• MDR-CMPLT (120 units): Managed Detection and Response Complete service covering premium onboarding, continuous monitoring, proactive threat hunting, configuration tuning, and active response augmentation.
• CR-TS-SUP-S (12 units): Dedicated technical support package ensuring responsive, high-level assistance aligned with organisational security needs.
• Compliance Documentation: Proof of Cybereason MSSP partner status, SARS Tax Compliance Status PIN or certificate, B-BBEE verification certificate or sworn affidavit, and completed SBD disclosure forms are mandatory. All deliveries must adhere to the General Conditions of Contract, including performance security provisions, warranty periods, delivery timelines, and penalty clauses for non-compliance.

Skills Requirements

While not explicitly itemised in the tender documentation, successful execution inherently requires certified cybersecurity expertise, proven experience in deploying and managing EDR/MDR platforms, and proficiency in cross-platform endpoint security across Windows, Mac, and Linux environments. Bidders must possess established partnerships with Cybereason, demonstrated capacity for 24/7 threat monitoring and incident response, and administrative competence in navigating South Africa’s public procurement regulatory framework. Familiarity with government compliance reporting, audit readiness, and contractual performance security mechanisms is also expected.

Explanation of Unusual or Complicated Terms

• EDR (Endpoint Detection and Response): Advanced security technology that continuously monitors devices to detect, investigate, and automatically or manually respond to cyber threats in real time.
• MDR (Managed Detection and Response): An outsourced security service where a specialised provider actively monitors networks, hunts for hidden threats, configures security tools, and executes incident response on behalf of the client.
• 80/20 Preference Point System: A South African public procurement scoring model allocating 80 points to price competitiveness and 20 points to designated transformation goals, including black ownership, black female ownership, SMME/QSE status, and Eastern Cape regional presence.
• Performance Security: A financial guarantee (typically a bank guarantee or irrevocable letter of credit) required within thirty days of contract award to ensure the supplier fulfils all contractual obligations.
• SBD Forms: Standardised South African government bid documentation templates used to verify bidder eligibility, tax compliance, ownership structure, director disclosures, and conflict-of-interest declarations.