Objectives

The primary objective of this tender is to procure DS Readers for Osindisweni Hospital under the KwaZulu-Natal Department of Health. The procurement aims to acquire reliable, compliant, and effective visual assistive devices to support ophthalmology and related healthcare services within the specified hospital and associated facilities.

Scope

The scope encompasses the supply, delivery, installation, testing, calibration, and commissioning of DS Readers, including necessary accessories, optional upgrades, and training. The procurement covers various models and specifications as detailed in the technical and product specifications, ensuring compatibility with departmental standards and requirements for visual assistive devices across multiple healthcare settings.

Technical Requirements

• Complete set of spectacles with various lens types (Organic Plastic, Polycarbonate, High Refractive Index) and tints (Fixed, Gradient, Photochromic) including anti-reflection coatings.
• Frames suitable for all face shapes, sizes, and age groups, with a variety of colors, approved by SABS, and capable of fitting different pupillary distances (40-80mm).
• Low Vision Devices such as telescopes, magnifiers (stand, hand-held, dome, bar, chest), and binocular telescopes with specified magnifications.
• Accessories for replacement and repair, including frames, lenses, nose pads, screws, tinting, etc.
• Guarantee period of at least 24 months with specified uptime (minimum 99%), including maintenance, repairs, and breakdown coverage during the guarantee period.
• Supply, delivery, installation, demonstration, and training on the equipment, with provisions for site acceptance testing and compliance with international safety standards (IEC 60601-1, 60601-1-2).
• Equipment must be CE Certified, with all necessary certifications and supporting literature provided.
• Spare parts, software, and updates must be available for a minimum of 10 years post-installation.
• Equipment must meet all specified electrical, safety, and environmental standards, including compliance with Hazardous Substance Act and Radiation Control licensing where applicable.

Skills Requirements

• Bidder must demonstrate technical capability to supply and support ophthalmic and low vision devices, including a well-established service and repair facility within KwaZulu-Natal.
• Technicians must be trained and certified by original equipment manufacturers (OEM) to perform calibration, maintenance, and repairs, with proof of OEM training submitted with the bid.
• Availability of qualified in-house or subcontracted technicians within 24 hours for servicing and breakdown repairs.
• Bidder must provide comprehensive training to the Department’s in-house technicians and end-users, including calibration, maintenance, and troubleshooting, with certificates of competency issued upon training completion.
• Provision of detailed manuals, software, and spare parts support for the entire lifecycle of the equipment.
• Ability to supply optional accessories and upgrades, with clear policies on future software updates and hardware enhancements, at no additional cost for critical updates.