Mbda Ict Services

Mandela Bay Development Agency Tenders

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Department: ICT

The MBDA is looking to source the following services from a suitably qualified service provider for ICT Services. The ICT services will be on a short-term basis to ensure business continuity whilst the MBDA appoints a service provider for a longer- term period.


A compulsory briefing session will be held at 10h00 on Friday, 19 September 2025 via MS Teams.

Link to meeting:

https://teams.microsoft.com/l/meetup-join/19%3ameeting_MWU2NzU4MDMtN2NkYS00NzVhLTlkMzAtYmNiZGE3Nzc3MmQz%40thread.v2/0?context=%7b%22Tid%22%3a%22be1bb8e0-a929-4c56-90a3-85b00d9f6c79%22%2c%22Oid%22%3a%221ba18007-1895-4286-a211-61c8cf203243%22%7d

Meeting ID: 359 100 684 776 2
Passcode: aS3qq2i5


Service providers must ensure the following is adhered to:

1. All queries must be sent only in writing to [email protected], quoting the quote reference number.
2. All quotes must be submitted via email to [email protected]
quoting the quote reference number.


Contact person: Buntu Tshomela / Danville Bush
Email: [email protected]
Tel: 041 811 8200

Tender Summary

Objectives

The primary objective of this tender is to source ICT services from a qualified service provider to support MBDA's operations across multiple sites, including Tramways Building, Stadium, and STC. The services aim to ensure business continuity on a short-term basis while enabling the MBDA to appoint a long-term provider. The scope includes provisioning of broadband, PBX support, wireless connectivity, SIP voice channels, and technical support, with the possibility of renewal up to twelve months.

Scope

The scope encompasses:

  • Provision of broadband connectivity (Liquid 200Mbps, Amobia 100Mbps)
  • Support for PBX systems and wireless networks
  • Voice services via SIP channels
  • Technical support on an hourly basis
  • Support for existing hardware and software, including servers, storage, and various ICT systems such as Pastel, Sage Evolution, and network infrastructure
  • Adhoc ICT-related services, including hardware sourcing, onsite/offsite support, and backup services

The contract duration is three months with an option to extend monthly up to twelve months. Additional ICT services not listed will require formal quotes and purchase orders prior to commencement.

Technical Requirements

The technical requirements include:

  • Provision of qualified technicians with MCSE and CCNP certifications, with proof of experience (minimum 24 months)
  • Experience with Microsoft Exchange 365, server maintenance, SQL Server 2008 & 2019, Sage Evolution, Pastel Payroll, and Pastel Partner
  • Management of network infrastructure including Cat6 LAN, internet lines (minimum 100Mbps), firewalls (FortiGate or similar), and server/network monitoring
  • Backup services such as daily, weekly, monthly backups, and email data recovery, using tools like Arcserve UDP
  • Provision of hardware sourcing, onsite/offsite support, and UPS maintenance
  • Demonstrated ability to deliver additional ICT services like enterprise content management, workflow systems, eLearning platforms, and utilities management systems

Applicants must provide relevant certifications, CVs, proof of experience, and references demonstrating their capacity to deliver these services effectively.

This summary is AI generated. Download the tender documents for all the information.

How to Submit a Response / Quote to this Tender

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