Tender Summary: Problem Solving NQF Level 4 Training Programme

Objectives

The primary objective is to procure a qualified training service provider to deliver a structured Problem Solving training programme for ten (10) delegates of the Buffalo City Metropolitan Municipality. The programme aims to equip municipal staff with intermediate-level problem-solving competencies aligned with national qualification standards, ensuring practical application and formal recognition upon completion.

Scope of Work

• Deliver comprehensive classroom-based training on Problem Solving for ten municipal delegates.
• Provide all necessary venue facilities and full catering, including morning refreshments (tea/coffee, muffins, sandwiches, juice, water) and a specified lunch menu.
• Conduct functionality assessments, facilitation, assessment, and moderation processes required for learner certification.
• Ensure training materials, lesson plans, and delivery methods are fully aligned with the prescribed unit standard and municipal operational protocols.

Technical Requirements

• SETA Accreditation: Provider must hold current accreditation with the SERVICES SETA (ID: 58063).
• Curriculum Alignment: Course content and implementation methodology must directly map to SAQA Unit Standard ID: 242817 (NQF Level 4, 8 credits).
• Venue & Logistics: Provide a signed Service Level Agreement (SLA) confirming a suitable training venue located within the Buffalo City Municipal boundaries.
• Assessment & Moderation: Supply documented proof of accreditation for both an assessor and a moderator with the SERVICES SETA.
• Experience: Demonstrate prior experience delivering similar training programmes, supported by letters of appointment or purchase orders (maximum two projects considered).
• Compliance & Scoring: Maintain valid Central Supplier Database (CSD) registration, SARS tax clearance, and BBBEE documentation. Bidders must achieve a minimum 80% score on the mandatory functionality assessment to qualify for price evaluation.
• Pricing: Submit fixed, all-inclusive rates covering training, venue, catering, and administration. Prices must remain unchanged throughout the contract duration and include VAT where applicable.

Skills Requirements

• Facilitation Expertise: Lead trainers must possess proven qualifications and experience in adult learning principles and problem-solving methodologies.
• Assessment Competence: Accredited assessors must demonstrate proficiency in evaluating learner performance against the specified unit standard using fair and consistent tools.
• Moderation Capability: Accredited moderators must ensure assessment quality, reliability, and strict alignment with national qualification frameworks.
• Implementation Readiness: Providers must exhibit strong project management capabilities, including detailed lesson planning, contract readiness, and adherence to workplace safety protocols (including provision of appropriate protective equipment).

Key Terminology & Conditions

• NQF Level 4: Refers to the fourth tier of the National Qualifications Framework, indicating intermediate vocational or technical competence equivalent to a senior certificate or early tertiary level.
• SAQA US ID: 242817: The official South African Qualifications Authority identifier for the specific problem-solving unit standard that dictates the exact curriculum, learning outcomes, and assessment criteria.
• SERVICES SETA: The Sector Education and Training Authority responsible for skills development, accreditation, and quality assurance within the Human Resources Development Services sector.
• Functionality Assessment: A mandatory pre-qualification scoring system where bidders must achieve at least 80% on technical, experiential, and logistical criteria before their financial proposals are considered.
• 80/20 Preference Points System: A procurement evaluation model allocating 80 points to price competitiveness and 20 points to specific socio-economic goals, primarily BBBEE status and local business presence within the Eastern Cape.