Objectives

The primary objective is to appoint a qualified contractor to deliver quarterly preventive maintenance and servicing of the existing closed-circuit television (CCTV) infrastructure at Ekuhlengeni Psychiatric Hospital. The contract aims to ensure uninterrupted surveillance capabilities, uphold patient and staff safety, and maintain strict compliance with provincial health department operational and regulatory standards.

Scope of Work

The contractor will perform comprehensive quarterly maintenance across 91 CCTV cameras, supported monitors, control units, and digital video recorders (DVRs). Core responsibilities include:

• Inspecting, cleaning, and rectifying damaged cables, connections, power supplies, and mounting structures.
• Calibrating camera fields of view, adjusting focus, pan/tilt mechanisms, auto-iris functions, and infrared units.
• Testing DVR/recorder performance, verifying time/date synchronization, reviewing recording/playback quality, and validating remote signaling and telemetry controllers.
• Analyzing historical fault data and issuing detailed after-service reports with pricing and warranty documentation.
• Maintaining a tidy worksite, removing all debris per environmental health guidelines, and ensuring zero disruption to live hospital operations.
• Providing a twelve-month guarantee covering all workmanship and replacement spare parts.

All activities must occur within an active healthcare environment, with flexibility for after-hours or weekend execution. The contractor assumes full responsibility for tool/equipment security, site cordoning, and adherence to occupational health and safety protocols.

Technical Requirements

Bidders must satisfy the following technical, regulatory, and documentation criteria:

• CIDB Registration: Valid registration with the Construction Industry Development Board under the SF/EB grading category.
• Dahua CCTV Certification: Current authorization from Dahua Technology confirming approved training and service capability for their surveillance hardware.
• SABS/SANS Compliance: All materials, tools, and installation methods must align with South African Bureau of Standards specifications.
• Accreditation & Documentation: Submission of valid BBBEE certificates, a letter of good standing, proof of minimum one-year relevant experience, and technician PSIRA accreditation.
• Safety & Operational Files: Provision of a complete Health and Safety File containing risk assessments, contractor safety plans, medical surveillance records, and incident reporting procedures. Post-service stickers indicating maintenance dates must be displayed.

Clarification of Terms: PSIRA (Private Security Industry Regulatory Authority) licenses security personnel in South Africa. CIDB grades construction contractors by competency. Dahua certification ensures technicians are trained on proprietary firmware and hardware architectures. SABS/SANS denotes nationally recognized engineering and safety standards.

Skills Requirements

The awarded contractor must deploy a team of trade-skilled technicians overseen by a qualified artisan or foreman. Essential competencies include:

• Expertise in diagnosing, troubleshooting, and repairing analog and digital CCTV networks, DVRs, multiplexers, and remote monitoring interfaces.
• Practical proficiency in optical alignment, lens calibration, motorized pan/tilt adjustment, and infrared illumination testing.
• Safe handling of low-voltage electrical systems, cable routing, and power supply diagnostics without interrupting critical hospital services.
• Thorough understanding of the Occupational Health and Safety Act, environmental waste disposal regulations, and healthcare facility access protocols.
• Strong administrative and reporting capabilities to produce accurate service logs, warranty claims, and compliance documentation.