Request for Appointment of a Service Provider for the Procurement of Manage-engine License Renewal (12 Months) at Nicd.

RFQ NO: 1930133/26-27

See details below or the tender documentation

2026-07-22 11:00

National Health Laboratory Service

Computer Software Supply and License Management, Information and Communications Technology

Gauteng

National Health Laboratory Service

National Health Laboratory Service Tenders

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RFQ No.: RFQ NO: 1930133/26-27

Status: Open RFQ

Description: Request for appointment of a service provider for the procurement of manage-engine license renewal (12 months) at NICD.

Advert Date: 16/07/2026

Briefing Session: Compulsory Briefing Session: N/A Contact: [email protected] Please take note that late submissions will NOT be accepted

Required Documents: Required documents: 1. tax clearance certification 2. declaration of interest 3. CSD form (Full report) 4. BBBEE certification

Closing Date: 22/07/2026 11:00am

Source URL: https://www.nhls.ac.za/supply-chain/latest-rfqs-2/


Tender Summary

Objectives

The primary objective of this tender is to appoint a qualified service provider to procure and renew ManageEngine licenses for a period of 12 months at the National Institute for Communicable Diseases (NICD). The service provider will be responsible for providing the necessary licenses, support, and resources to ensure continuous management and security of ManageEngine applications.

Scope

The scope of work includes:

  • Provision and renewal of ManageEngine licenses, including Exchange Reporter Plus, Applications Manager, DataSecurity Plus, and Endpoint Central Security Edition, for a duration of 12 months.
  • Onsite support services for 10 hours per month over the 12-month period.
  • Resources with knowledge of ManageEngine licenses to deliver support and maintenance.
  • Compliance with technical specifications and scope as outlined in the RFQ documentation.

Technical Requirements

The technical requirements specify that the service provider must:

  • Supply ManageEngine licenses as specified in the pricing schedule.
  • Provide support and maintenance plans, including technical support and onsite services.
  • Ensure the licenses are perpetual or subscription-based as per the specified models.
  • Confirm reseller status from the OEM for ManageEngine products.
  • Provide evidence of experience, including CVs of technicians, reference letters, and proof of similar work done.
  • Meet all mandatory technical specifications, including compliance with ManageEngine licensing models and support services.

Skills Requirements

The skills and expertise required from the service provider include:

  • Knowledge of ManageEngine license management, deployment, and support.
  • Experience in providing technical support for ManageEngine applications.
  • Qualified technical personnel, including help desk technicians with at least 3 years of relevant experience.
  • Ability to deliver onsite support and maintenance services effectively.
  • Capability to provide documentation such as support and maintenance plans, reference letters, and proof of previous similar engagements.
This summary is AI generated. Download the tender documents for all the information.

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