Request to Source Service Provider to Repair End-user Devices.

RFQ 6492_AH_2026

See details below or the tender documentation

2026-07-27 11:00

State Information Technology Agency

ICT Hardware, Software And Network Support Services, Information and Communications Technology, Repair of Computers, Printers and Other Office Equipment

Gauteng, Pretoria

State Information Technology Agency

State Information Technology Agency Tenders

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Request to Source Service Provider to Repair End-User Devices.

Contract Number: Ad Hoc

Important Notice to All Prospective Bidders

  • All tenders will close at 11:00 AM on the closing date as indicated in the RFQ documents.
  • Tenders must be submitted electronically on the gCommerce platform by the closing date and time. Submit responses early to avoid possible technical glitches.
  • The gCommerce Platform is accessible as follow: https://ww1.gcommerce.gov.za/iss/login.aspx

Tender Summary

Objectives

The primary objective of this tender is to source a qualified service provider capable of repairing end-user devices. The selected provider will be responsible for ensuring the proper maintenance and repair of devices to support the operational needs of SITA.

Scope

The scope of the tender includes:

  • Provision of repair services for end-user devices as specified by SITA.
  • Handling of device diagnostics, repairs, and testing to ensure functionality.
  • Adherence to service standards and turnaround times stipulated by SITA.
  • Management of repair documentation and reporting requirements.

Technical Requirements

The technical requirements for the service provider include:

  • Capability to repair a range of end-user devices, including laptops, desktops, tablets, and mobile phones.
  • Availability of qualified technical personnel with relevant certifications and experience.
  • Provision of repair parts and components that meet quality standards.
  • Implementation of quality assurance processes to ensure repaired devices meet operational standards.
  • Compliance with SITA’s policies and industry best practices for device repair and data security.

Skills Requirements

The skills required from the service provider include:

  • Technical expertise in diagnosing and repairing various end-user devices.
  • Strong problem-solving and troubleshooting skills.
  • Ability to work efficiently under tight deadlines and manage multiple repair requests.
  • Good communication skills for reporting and coordinating with SITA.
  • Knowledge of data security and confidentiality protocols related to device repairs.
This summary is AI generated. Download the tender documents for all the information.

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