Objectives

The primary objective is to appoint a qualified security service provider to deliver continuous 24-hour guarding and close protection services for Umdoni Municipality’s Zone One facilities. The contract aims to safeguard municipal property, ensure the physical safety of staff and visitors, enforce strict access control, and maintain full compliance with national security legislation and municipal operational standards.

Scope of Work

• Deploy manned security guards across seven designated sites: Scottburgh Main Office, Motor Vehicle Licensing facility, Scottburgh Beach, Park Ryne Campsite, Planning Office, Depot, and Workshop.
• Execute controlled access procedures for personnel, vehicles, and equipment in line with statutory mandates.
• Prevent theft, vandalism, and unauthorized entry while protecting municipal officials from harm.
• Manage daily shift operations, conduct supervisory meetings, and submit periodic operational reports to the municipality.
• Maintain accurate incident logs, access registers, and shift rosters.
• Develop and implement contingency plans to ensure uninterrupted service during labour unrest, civil disorder, or natural disasters.

Technical Requirements

• Licencing & Registration: The bidding company must hold valid PSIRA registration. All deployed officers, supervisors, and managing directors must possess current PSIRA certificates corresponding to their assigned grades.
• Control Room & Communications: Operate a fully equipped 24-hour security control room within the Scottburgh area, accessible during emergencies and subject to municipal inspection. Install two-way radio systems with base stations at static posts, backed by a valid ICASA licence or leasing agreement.
• Equipment & Record Keeping: Assign a dedicated site manager with a vehicle, laptop, and mobile phone. Maintain complete personnel files containing certified IDs, training certificates, medical fitness records, and SAPS 69i fingerprint clearance forms. Utilize official Occurrence Books, Access Control Registers, and Shift Rosters with strict logging protocols (e.g., entries must be in black ink, corrections crossed out and initialled).
• Insurance & Financial Compliance: Hold minimum R5,000,000 Public and Security Liability Insurance, valid medical insurance for staff, and proof of registration with the National Bargaining Council for the Private Security Sector (NBCPSS) and the Private Security Provider Fund (PSSPF).
• Operational Standards: Enforce a maximum 12-hour shift limit per officer. Ensure all personnel wear full corporate uniforms with visible identification. Pay wages at or above the NBCPSS prescribed minimum rates.

Skills & Competency Requirements

• Training & Legal Knowledge: All personnel must complete accredited training aligned with PSIRA and SASSETA standards, with proven competency in applying the Control of Access to Public Premises and Vehicles Act.
• Supervisory & Management Capabilities: Site managers and supervisors must hold Grade A PSIRA registration, demonstrate strong leadership, and possess proficiency in report writing, shift scheduling, and emergency coordination.
• Conduct & Customer Service: Personnel must exhibit professional demeanour, apply Batho Phele principles, maintain physical fitness, and exercise restraint when interacting with the public and municipal staff.
• Communication & Reporting: Ability to operate radio communication systems effectively, accurately log incidents, and prepare clear operational summaries for municipal oversight.

Key Regulatory Terms Explained

• PSIRA: The statutory body regulating the private security industry in South Africa; all companies and personnel must be registered and graded.
• SAPS 69i: An official fingerprint clearance form issued by the South African Police Service to verify that personnel have no disqualifying criminal records.
• Batho Phele: A South African government framework promoting efficient, transparent, and citizen-focused public service delivery.
• NBCPSS: The sectoral bargaining council that sets minimum wages, working conditions, and dispute resolution mechanisms for private security workers.