Objectives

The primary objective is to engage a qualified service provider to deliver comprehensive 24-hour security guarding and close protection services for Umdoni Municipality’s facilities in Zone 2. The contract aims to safeguard municipal property and personnel, enforce strict access control, monitor site activities, and ensure full compliance with national security legislation and municipal operational standards.

Scope of Work

The contract covers a one-month period from 1 May 2026 to 30 May 2026. The provider must deploy security personnel across seven designated sites, including administrative offices, public libraries, a cemetery, a municipal community centre, and a landfill. Core duties involve continuous physical guarding, visitor and vehicle screening, incident documentation, shift handovers, and maintaining operational readiness around the clock.

Technical Requirements

• Regulatory & Accreditation Compliance: The bidding company and all deployed personnel must hold valid registrations with the Private Security Industry Regulatory Authority (PSIRA). All staff must complete training accredited by the Security Sector Education and Training Authority (SASSETA).
• Control Room & Communication Infrastructure: Providers must operate a fully equipped 24-hour security control room in the Scottburgh area, accessible during emergencies and subject to municipal inspection. Two-way radio systems with base stations at static posts are mandatory, supported by a valid ICASA radio licence or formal leasing agreement.
• Documentation & Logging Protocols: Strict maintenance of Occurrence Books, Access Control Registers, and shift rosters is required. Entries must follow precise logging rules (e.g., black ink for routine logs, red ink for management visits, single-line cross-outs for corrections). Duty sheets must detail specific responsibilities per site.
• Equipment & Fleet: A dedicated Site Manager must be provided with a reliable vehicle, a laptop with internet connectivity, and a 24/7 mobile phone. Emergency response vehicles must be registered or leased and available for immediate deployment.
• Insurance & Background Checks: Proof of Public and Security Liability Insurance valued at R5,000,000 is compulsory. Operational managers and directors must submit SAPS Form 69i fingerprint clearance certificates.
• Labour & Contingency Planning: Wages must meet the National Bargaining Council for the Private Security Sector (NBCPSS) minimum standards. Providers must submit approved contingency plans addressing potential labour unrest, civil disorder, or natural disasters to prevent service disruption.

Skills and Qualifications Requirements

• Licensing & Certification: Security officers must hold PSIRA Grade C or D certifications. Supervisors and managing directors require PSIRA Grade A registration. Valid training certificates, medical fitness certificates, and sworn affidavits or B-BBEE certificates must accompany applications.
• Operational Competence: Personnel must demonstrate proficiency in access control procedures under the Control of Access to Public Premises and Vehicles Act, incident documentation, and emergency response protocols.
• Professional Conduct: Staff must maintain a professional appearance, wear complete company uniforms with visible identification, and adhere to the Batho Pele ("People First") public service principles. Prohibited behaviours include lounging, smoking, eating, or engaging in unprofessional conduct while on duty.
• Shift Management: Maximum working hours are capped at twelve hours per shift. Providers must manage roster changes transparently, documenting all modifications in the occurrence register.

Key Terminology

• PSIRA/SASSETA: South African regulatory and training bodies governing private security industry licensing, standards, and accredited education.
• MISS/MPSS: Minimum Information and Physical Security Standards mandated by the government for secure facility operations and data handling.
• Batho Pele: A national framework ensuring public services are delivered efficiently, respectfully, and with transparency.
• SAPS 69i: An official South African Police Service form used to verify criminal background clearance for security personnel.
• NBCPSS: The statutory body that sets minimum wage agreements and employment conditions for the private security sector.