Tender Summary: Service to CCTV Camera System at RK Khan Hospital

Objectives

The primary objective is to provide comprehensive servicing, maintenance, and fault rectification for the existing CCTV surveillance system comprising 126 cameras linked to a central server at RK Khan Hospital. The contract aims to restore full operational functionality, ensure continuous recording capabilities, and resolve connectivity and image quality issues across the entire system.

Scope of Work

• Monitor the entire CCTV unit and identify all faults for immediate rectification.
• Inspect, test, and repair all cabling, connectors, and the main server infrastructure.
• Replace faulty components and install new parts as necessary.
• Address specific reported issues including cameras going offline, displaying "Cannot find network host" errors, failing to open on live view screens, and producing blurred footage.
• Complete all works within two weeks of receiving the official order, with commencement also scheduled within two weeks.
• Provide a twelve-month warranty covering both workmanship and all supplied materials.
• Attend a compulsory site briefing session prior to submission.

Technical Requirements

• All installations, repairs, and maintenance must comply with recognized South African and international standards, including EN 50132-1, BSSA Code of Practice, and the SANS 10222-5 series covering design, operational, installation, maintenance, and testing requirements for CCTV systems.
• All materials and replacement parts must be SABS-approved and conform to relevant codes of practice.
• Quotations must itemize rates excluding VAT, with an additional 15% applied if the bidder is a VAT vendor. All quoted prices must be inclusive of transport, labour, and profit.
• The contract operates under an 80/20 preferential procurement system, where 80 points are allocated for price competitiveness and 20 points for promoting enterprises manufacturing or producing within the KwaZulu-Natal province.
• Bidders must be registered on the Central Suppliers Database (CSD) and maintain tax compliance status.

Skills and Qualifications Requirements

• Proven experience in CCTV system maintenance, networking, and server integration.
• Employment of professional tradesmen and certified technicians capable of handling electrical security installations and network troubleshooting.
• Valid Construction Industry Development Board (CIDB) registration with proof of validity submitted.
• Current Broad-Based Black Economic Empowerment (BBBEE) certificate and sworn affidavit.
• Compliance with SANS certification requirements.
• Ability to supervise on-site staff, enforce strict safety protocols, and assume full risk for material storage.
• Previous experience delivering similar services to the Department of Health is highly advantageous.

Explanation of Specialized Terms

• CIDB Registration: Mandatory accreditation by South Africa’s Construction Industry Development Board, verifying the contractor’s financial stability and technical capability to execute construction and engineering-related projects.
• BBBEE Certificate: Documentation proving compliance with South Africa’s Broad-Based Black Economic Empowerment framework, which promotes economic transformation, ownership equity, and skills development for historically disadvantaged individuals.
• SANS/SABS Standards: South African National Standards and South African Bureau of Standards certifications ensuring that electrical and security installations meet rigorous national safety, quality, and performance benchmarks.
• CSD Registration: Central Suppliers Database, the national government repository for supplier information used to verify tax compliance, legal business status, and banking details before contract award.
• 80/20 Preference System: A procurement scoring model where 80% of evaluation points are based on price, and 20% are awarded for meeting specific socio-economic goals, such as local provincial manufacturing or enterprise development.