Objectives

To engage a qualified and compliant service provider to perform maintenance, repairs, and preventive servicing on four (4) calorifier units at Manguzi Hospital. The primary goal is to ensure uninterrupted, safe, and hygienic hot water supply across designated hospital wards while adhering to KwaZulu-Natal Department of Health standards, public procurement regulations, and socio-economic procurement targets.

Scope

The contract covers a once-off service engagement for four calorifier systems located in the Laundry Male Ward, Maternity Ward, and Old Female Ward. The scope encompasses preventive maintenance, component inspection, gasket replacement, internal tank cleaning, and performance validation. Bidders will be assessed through a structured four-stage evaluation process: administrative and mandatory compliance, delivery capacity, specification adherence, and finally price combined with preference points. The quotation validity period is set at 90 days, and the contract is non-recurring.

Technical Requirements

• Valid CIDB registration with an EB classification (Electrical).
• Holding a recognized Trade Test in Electrical.
• Submission of documentary proof of prior experience servicing calorifiers (e.g., previous service level agreements or purchase orders).
• Execution of specific maintenance tasks: preventive servicing, replacement of tank element gaskets, opening and thorough cleaning of the tank interior, and compliance with applicable quality and safety standards.
• Completion and submission of all mandatory official forms, including SBD 4 (Bidder's Disclosure), SBD 4A (Declaration of Interest), SBD 6.1 (Preference Points Claim), and Annexure A (Specification Compliance).
• Mandatory registration on the National Treasury Central Suppliers Database (CSD) with verified tax compliance status.
• Firm pricing inclusive of all applicable taxes (VAT if registered) and delivery/installation costs. No partial or conditional quotes will be accepted.

Skills Requirements

• Certified electrical trade qualification with hands-on experience in pressurized water heating and storage systems.
• Technical competence in diagnosing faults, replacing heating elements and seals, descaling/cleaning internal tank surfaces, and conducting basic performance checks.
• Familiarity with healthcare facility hygiene protocols and safe handling procedures for pressurized vessels.
• Ability to interpret technical specifications, complete government procurement documentation accurately, and coordinate effectively with hospital facility management teams.
• Understanding of public sector compliance frameworks, including disclosure obligations, preference point substantiation, and anti-collusion regulations.

Clarification of Unusual Terms

"Carolifier": This is a typographical variation of "calorifier," which refers to a pressurized hot water storage and heating vessel commonly installed in healthcare facilities. The tender's reference to tank gaskets, internal cleaning, and hydraulic pressure testing confirms the requirement involves maintenance of commercial-grade water heating equipment rather than standard domestic appliances.

80/20 Preference Point System: A standard South African public procurement model where 80 points are allocated for competitive pricing and 20 points for specific socio-economic goals. In this tender, the full 20 points are awarded exclusively to enterprises that are 100% owned by Black Africans, provided supporting documentation (B-BBEE certificate or sworn affidavit) is submitted.

Stage-Based Evaluation: The procurement process uses a phased filtering approach. Bidders must pass administrative, legal, and technical thresholds before their pricing is considered. Failure at any earlier stage results in automatic disqualification, ensuring only fully compliant offers reach the financial evaluation phase.