Objectives

The primary objective of this tender is to procure training services for "Professional Telephone Etiquette." The aim is to enhance participants' communication skills and professionalism in telephone interactions, ensuring improved service delivery and customer relations.

Scope

The scope encompasses the provision of a training program on professional telephone etiquette, including course content, accreditation, and certification. The service provider must deliver training to approximately 8 learners, with the training focusing on practical skills and including laminated certificates upon completion. The training must be aligned with the specified NQF level and standards, and prices should be valid until 30 June 2027.

Technical Requirements

• The training must be accredited for Unit Standard 7790, NQF Level 3, with 3 credits.
• The course content, duration, and targets must be clearly specified.
• Service provider must provide proof of accreditation and previous experience, including references and CVs of facilitators.
• Pricing must be per person, inclusive of VAT, and valid for at least 90 days.
• Certificates issued must be laminated and provided after training completion.
• The training should be practical and focused on real-world application.
• All costs, including VAT and delivery, must be included in the quotation.

Skills Requirements

• Facilitator must have previous experience in delivering similar interventions and provide CVs as proof.
• The service provider must be accredited for the relevant Unit Standards (7790).
• Ability to develop and deliver course content aligned with NQF standards.
• Proven track record with at least 3 written references for similar training interventions.
• Capability to produce laminated certificates and manage practical training sessions.