Objectives

The primary objectives of this tender are to:

• Increase organizational productivity, morale, and teamwork through confidential employee wellness services.
• Support employees and their immediate families with comprehensive wellness plans addressing various issues.
• Provide management with practical resources to minimize performance-impacting problems.
• Establish a system to identify, motivate, and refer at-risk employees for assistance.
• Develop and enhance employees' life skills and promote self-empowerment.
• Encourage healthy lifestyles among employees.
• Promote work-life balance and maintain a healthy, supportive workforce environment.

Scope

The scope of work involves delivering a comprehensive Employee Assistance Programme (EAP) to support employee wellbeing and job performance across multiple offices. Key components include:

• Provision of 24/7 telephonic support via a call center with referrals to qualified professionals.
• Response time for normal cases within 24 hours of request.
• Monthly contributions of health and wellness content such as articles, podcasts, and posters.
• Coordination and provision of promotional materials for wellness events, including virtual monthly events and an annual physical event.
• Training NRCS managers to identify and respond to employee wellness needs.
• Offering training and counseling sessions on topics like financial management, grief, HIV, etc.
• Providing all necessary tools and equipment at the service provider’s cost.
• Delivering holistic counseling (virtual, telephonic, face-to-face, group) covering legal, financial, social, psychological, emotional, and physical issues.
• Implementing a robust referral system for unresolved issues.

Technical Requirements

The technical requirements for the service provider include:

• Provision of a 24/7 call center with referral to qualified professionals.
• Response to cases within 24 hours.
• Monthly dissemination of wellness articles, podcasts, and posters.
• Coordination of wellness events, including virtual monthly sessions and an annual physical event.
• Training of managers to recognize and address employee wellness issues.
• Offering training and counseling sessions on various health and social topics.
• Supplying all tools and equipment necessary for service delivery.
• Delivering holistic counseling services (legal, financial, social, psychological, emotional, physical).
• Establishing an effective referral system for cases that require further assistance.
• Providing monthly reports with analysis of trends, issues, and interventions, within 3 working days of each month’s end.
• Submitting invoices monthly before the 4th day.
• Ensuring all services are delivered in English and in accordance with the scope of work and specifications.