Appointment of a Service Provider for Outsourcing of Ict Services as a Single Service Aggregator Including Network Services and Infrastructure

GNP-099-25_A

2026-04-13 09:00

Tender Closed on: 2026-05-08 11:00

Computer Networks Installation and Maintenance, Fibre Optic Supplies, Installation and Maintenance, ICT Hardware, Software And Network Support Services, Information and Communications Technology, Network Cabling Supplies, Installation and Maintenance, Telecommunications, Broadcasting and WiFi

Gauteng, Pretoria

South African National Parks

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South African National Parks Tenders

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Tender Number: GNP-099-25_A
Department: South African National Parks
Tender Type: Request for Proposal
Province: National
Closing Date: Friday, 08 May 2026 - 11:00
Place where goods, works or services are required: 643 LEYDS STREET - MUCKLENEUK - PRETORIA - 0002
Special Conditions: Compulsory Virtual Briefing Session Date: 13 April 2026 Time: 09H00 Link: https://teams.microsoft.com/meet/31421410991732?p=FBxgV8BFzHZD1smRel Contact Person: Lucky Mahlalela – 013 735 4465 [email protected]
ENQUIRIES:
Contact Person: Lucky Mahlalela
Email: [email protected]
Telephone number: 013-735-4465
FAX Number: N/A
BRIEFING SESSION:
Is there a briefing session?: Yes Is it compulsory? Yes
Briefing Date and Time: Monday, 13 April 2026 - 09:00
Briefing Venue: https://teams.microsoft.com/meet/31421410991732?p=FBxgV8BFzHZD1smRel

This tender is also available from www.etenders.gov.za


Tender Summary

Objectives

The primary objective of this tender is to appoint a qualified service provider to outsource ICT services as a Single Service Aggregator. This includes managing network services and infrastructure for the South African National Parks (SANParks), ensuring efficient, reliable, and compliant ICT operations across the organization.

Scope

The scope encompasses the provision of comprehensive ICT outsourcing services, specifically:

  • Acting as a Single Service Aggregator for ICT services
  • Managing network services and infrastructure
  • Ensuring compliance with relevant policies, regulations, and standards
  • Providing technical support, maintenance, and infrastructure management
  • Supporting SANParks' operational and strategic ICT needs

Technical Requirements

The technical requirements include:

  • Provision of network services and infrastructure management
  • Adherence to SANParks' policies and applicable legal frameworks
  • Implementation of robust security and data protection measures
  • Compliance with health and safety standards, including occupational health and safety legislation
  • Provision of detailed service level agreements (SLAs) and performance monitoring
  • Participation in compulsory briefing sessions and adherence to bid submission procedures
  • Compliance with tax, procurement, and other statutory requirements
  • Provision of insurance cover including public liability, product liability, and motor vehicle insurance

Skills and Qualification Requirements

The bidder must demonstrate:

  • Relevant experience in ICT outsourcing and infrastructure management
  • Capability to act as a Single Service Aggregator for ICT services
  • Knowledge of network services, infrastructure, and security protocols
  • Compliance with B-BBEE requirements and submission of valid certification or sworn affidavits
  • Tax compliance and registration on the Central Supplier Database (CSD)
  • Ability to meet occupational health and safety standards
  • Capacity to provide comprehensive support, maintenance, and incident management
  • Provision of necessary insurances and adherence to contractual obligations
  • Demonstrated ability to deliver within specified timelines and budget
This summary is AI generated. Download the tender documents for all the information.

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