Appointment of a Service Provider for Provision of Ict Managed and Maintenance Services for a Period of Three Years

LNW18/25/26

See details below or the tender documentation

2026-07-10 11:00

Computer Software Supply and License Management, ICT Hardware, Software And Network Support Services, Information and Communications Technology

Limpopo, Polokwane

Lepelle Northern Water

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Lepelle Northern Water Tenders

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Tender Number: LNW18/25/26
Department: Lepelle Northern Water
Tender Type: Request for Bid(Open-Tender)
Province: Limpopo
Closing Date: Friday, 10 July 2026 - 11:00
Place where goods, works or services are required: 01 Landros Mare Street - POLOKWANE - POLOKWANE - 0699
Special Conditions: The appointment is subject to the conditions specified in the bid document, including compliance with all applicable regulatory requirements and evaluation criteria.
ENQUIRIES:
Contact Person: Happiness Baloyi
Email: [email protected]
Telephone number: 015-295-1800
FAX Number: N/A
BRIEFING SESSION:
Is there a briefing session?: NO Is it compulsory? NO
Briefing Date and Time:
Briefing Venue:

This tender is also available from www.etenders.gov.za


Tender Summary

Objectives

The primary objective of this tender is to appoint a qualified service provider to deliver ICT managed and maintenance services for Lepelle Northern Water over a period of three years. The aim is to enhance the stability, security, and efficiency of the organization’s ICT infrastructure, ensuring continuous high-quality support, disaster recovery, and operational resilience.

Scope

The scope encompasses support, maintenance, and management of the entire ICT environment at Lepelle Northern Water, including:

  • Server and operating systems (Microsoft Windows Server, virtual environments, AD DS, DNS, DHCP, Group Policy)
  • Virtualization platforms (ESXi, vCenter)
  • Storage technologies (SAN, NAS, replication, management)
  • Backup, disaster recovery, and replication solutions (VEEAM)
  • Cloud technologies (Office 365, Microsoft Azure)
  • Network infrastructure (core and access switches, wireless access points, VLANs)
  • Security technologies (firewalls, antivirus, patch management, identity controls)
  • Enterprise applications (SAP, SAGE)
  • Database platforms (Microsoft SQL Server)

The scope also includes disaster recovery solutions, regular testing, reporting, training, and manuals to support operational needs.

Technical Requirements

The successful bidder must demonstrate capability to support and maintain the following:

  • Microsoft Windows Server environments and virtualization platforms (ESXi, vCenter)
  • Storage and backup technologies (SAN, NAS, VEEAM)
  • Cloud services (Office 365, Azure)
  • Network infrastructure (core/access switches, wireless, VLANs)
  • Security measures (firewall policies, antivirus, vulnerability management)
  • Enterprise applications (SAP, SAGE)
  • Database management (Microsoft SQL Server)
  • Disaster recovery planning, testing, and reporting

Skills Requirements

The bidder must possess the following skills and qualifications:

  • Proven experience in ICT managed services and infrastructure support
  • Certified ICT professionals in relevant fields such as:
    • Server Administration
    • Network Engineering
    • IT Security
  • Ability to develop and implement disaster recovery plans
  • Capability to provide technical reports, manuals, and training to ICT personnel
  • Experience with virtualization, storage, cloud services, and enterprise applications
  • Knowledge of compliance standards such as POPIA and cybersecurity legislation
This summary is AI generated. Download the tender documents for all the information.

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