Objectives

The primary objective of this tender is to appoint a service provider to design, implement, and manage a comprehensive Wellness Management Programme for the MICT SETA over a period of thirty-six (36) months. The programme aims to support employees’ physical, mental, and emotional health, thereby fostering a productive and healthy workforce aligned with the organisation’s strategic goals.

Scope

The scope includes the provision of a wide range of wellness services, such as:

• 24/7 Employee Assistance and Counselling services (telephone and face-to-face)
• Trauma debriefing and critical incident support
• Online wellness advisory services
• Legal, financial, and social benefits guidance
• Support for unfair discrimination and sexual harassment victims
• Annual health screening and medical risk assessments
• Awareness, education, and training sessions (4 per annum, distributed regionally)
• Wellness events planning and coordination
• Workplace conflict management interventions
• Employee care initiatives (sympathy flowers, support gifts)
• Incapacity and disability management consultation
• Team-building activities
• Marketing and communication of the wellness programme
• Programme management and reporting

The services should be available nationally and tailored to the needs of the organisation’s employees and their immediate families.

Technical Requirements

The service provider must:

• Provide a 24/7/365 professional support line with multilingual capabilities matching MICT SETA’s geographic footprint.
• Conduct face-to-face counselling (6-8 sessions per person annually) near employees’ residences or workplaces.
• Offer trauma debriefing services for employees exposed to traumatic incidents.
• Deliver online wellness advisory services and awareness sessions, including training for employees and managers.
• Perform annual health screenings, including risk analysis, assessments, and medical investigations (e.g., HIV testing).
• Conduct comprehensive medical risk appraisals and physical assessments as needed.
• Develop and implement wellness awareness campaigns and organise wellness events.
• Provide conflict management interventions and employee care support during personal crises.
• Offer consultancy services for ill health, incapacity, and disability management, charged hourly.
• Coordinate team-building activities and develop marketing strategies for the wellness programme.
• Ensure effective programme management, including regular reporting and dedicated project oversight.

Skills Requirements

The bidder must demonstrate:

• Experience in delivering comprehensive wellness management programmes, supported by a track record of relevant projects over the past five (5) years.
• Five (5) contactable reference letters from different clients demonstrating competency in wellness programme delivery.
• A detailed project plan outlining the scope of work and understanding of the services required.
• Qualified key personnel, including a Project Manager with at least five (5) years’ experience in wellness, employee assistance, or counselling programs.
• CVs and certified qualifications of key personnel, with the Project Manager possessing at least an NQF Level 8 qualification in Project Management or related fields.
• Registration of key personnel with relevant professional bodies such as HPCSA or EAPA-SA, supported by valid registration certificates.
• Demonstrated ability to coordinate and deliver multi-faceted wellness initiatives, including training, events, and communication campaigns.