Objectives

The primary objective of this tender is to appoint a reputable and experienced service provider to supply desktops and laptops, including warranty and support, for a period of three years. The aim is to replace the current desktop and laptop equipment with new, technically compliant devices that meet specified security, hardware, and software standards, ensuring ongoing support and maintenance throughout the contract period.

Scope

The scope encompasses the provision, delivery, configuration, and support of various ICT equipment as detailed below:

• Desktops and laptops in specified sizes and configurations, including accessories such as keyboards, mice, docking stations, and bags.
• All-in-One desktops and dual-screen setups for laptops, with specified technical features.
• Desktop screens and dual-screen accessories.
• Warranty and support services for all supplied equipment for three years.
• Delivery within four to five weeks from the issuance of the purchase order.
• Provision of a central portal for device registration and management (warranty, security, analytics, remediations).

The contract volumes are indicative; TCTA reserves the right to increase or decrease quantities during the contract period.

Technical Requirements

The devices must meet the following mandatory technical specifications:

For Laptops (13.3” and 16”)

• Security TPM 2.0 with hardware-enforced isolation and micro-VM containers.
• Embedded, third-party-certified security controllers for BIOS self-healing and OS recovery.
• Intel® Core™ Ultra 7 processors, 64GB DDR5 RAM, PCIe NVMe SSD (minimum 256GB).
• Full HD anti-glare display, spill-resistant backlit keyboard, fingerprint sensor.
• Connectivity including Thunderbolt Type C, HDMI, USB Type A, Wi-Fi 7, Bluetooth.
• Battery life of approximately 8 hours.

For All-in-One Desktops and Dual Screens

• 27” IPS anti-glare display with 75Hz refresh rate, 1920x1080 resolution.
• Intel® Core™ Ultra 7 processors, 64GB DDR5 RAM, PCIe NVMe SSD (minimum 256GB).
• Security TPM 2.0, embedded BIOS self-healing, automated OS recovery.
• Connectivity including USB-C, HDMI, USB Type A, DisplayPort, Ethernet, Wi-Fi 7, Bluetooth.
• Warranty of 3 years, security lock-ready features.

For Accessories and Screens

• Wireless full-size keyboard and optical mouse.
• Docking stations supporting charging and connectivity via USB-C, HDMI, VGA.
• Desktop screens with anti-glare, 75Hz refresh rate, 1920x1080 resolution, 27” size.
• Dual screens for laptops with 13.3” or 16” sizes, IPS panels, 1920x1080 resolution, with support for mirror, extend, and hybrid modes.

Skills Requirements

The successful bidder must demonstrate:

• Proven experience in supplying and supporting desktops, laptops, and related ICT equipment, with references covering the last six years.
• Capability to configure and deploy devices according to technical specifications, including security features and system imaging.
• Ability to provide comprehensive support and maintenance services, including device registration, warranty management, security updates, analytics, and remediations via a dedicated portal.
• Qualified technical personnel with expertise in hardware configuration, security compliance, and support services.
• Experience in managing large-scale ICT equipment deployments, with evidence of successful delivery of similar projects.